Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T3275)

Target•Bellevue, WA

48d•$21 - $31•Onsite

About The Position

The Guest Advocate role focuses on creating an easy, inspiring, and friendly guest experience by delivering on key commitments. This involves greeting guests, helping them find what they need, resolving issues, and ensuring a smooth shopping experience. Advocates are also responsible for promoting Target's app, loyalty programs, and other offerings. They handle transactions efficiently and accurately, maintain a clean work area, and support various store operations like order pick-up and drive-up. The role emphasizes a service culture, ethical conduct, safety, and compliance with all policies and regulations.

Requirements

Enjoy interacting with and helping others (guests and team members).
Thrive in a fast-moving, highly active, and physically demanding role.
Be flexible and creative in problem-solving.
Open to working a flexible schedule including varying hours, days, shifts (nights, weekends, holidays, peak times).
Communicate effectively, using positive language and attentive to guest needs.
Possess a welcoming and helpful attitude towards guests and team members.
Demonstrate attention to detail while prioritizing tasks.
Willing to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology.
Work independently and with a team.
Capability to remain focused and composed in a fast-paced environment.
Accomplish multiple tasks within established timeframes.
Resolve guest questions quickly on the spot.
Accurately handle checkout operations, transactions, and support cash office operations.
Scan, handle, and move merchandise efficiently and safely.
Frequently lift or move product up to 10 pounds and occasionally up to 44 pounds.
Remain mobile for the duration of a scheduled shift.
Work in and be exposed to varying temperatures, humidity, and other elements (e.g., Drive-Up, carryout).

Responsibilities

Greet guests warmly, making eye contact and initiating helpful interactions.
Help guests find items and resolve issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers with a positive attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Make guests aware of current promotions, store activities, and events.
Educate guests on and assist with the Target App, including Wallet features.
Inform guests about the benefits of Target Loyalty programs and assist with sign-ups.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait time while maintaining service and accuracy.
Direct guests to enroll, activate, and use Order Pick-Up and Drive-Up features.
Process returns and exchanges, partnering with leaders to resolve issues according to policy.
Maintain a clean and clutter-free work area.
Stock supplies during store hours while remaining available for guests.
Demonstrate ethical conduct, safety, and compliance.
Work safely at all times, complying with safety policies and reporting hazards.
Support guest services like Order Pick-Up and Drive-Up, adhering to compliance regulations (e.g., adult beverage laws).
Perform other duties as assigned based on business needs.