Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2384)

Target•Mantua Township, NJ

48d•$17 - $26•Onsite

About The Position

The Guest Advocate role focuses on creating an easy, inspiring, and friendly guest experience. This involves welcoming guests, exceeding service expectations, and promoting Target's in-store and digital services. The role is dynamic, offering opportunities to develop skills in communication, problem-solving, and adapting to various guest interactions. A typical day involves greeting guests, assisting them with their needs, processing transactions efficiently and accurately, promoting loyalty programs and app features, and maintaining a clean work environment. The position also requires supporting guest services like Order Pick-Up and Drive-Up, adhering to safety and compliance standards, and handling merchandise safely.

Requirements

Enjoy interacting with and helping guests and team members.
Thrive in a fast-moving, active, and physically demanding role.
Possess teamwork, flexibility, and creative problem-solving skills.
Open to working a flexible schedule including nights, weekends, holidays, and peak shopping times.
Effective communication skills, including positive language and attentiveness to guest needs.
Welcoming and helpful attitude towards guests and team members.
Attention to detail while prioritizing tasks.
Willingness to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology.
Ability to work independently and with a team.
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Ability to resolve guest questions quickly on the spot.
Accurately handle checkout operations, transactions, and support cash office operations.
Scan, handle, and move merchandise efficiently and safely, including lifting up to 10 pounds frequently and up to 44 pounds occasionally without assistance.
Maintain mobility for the duration of a scheduled shift.
Ability to work in and tolerate varying temperatures, humidity, and other elements (e.g., during Drive-Up, carryout).

Responsibilities

Greet guests warmly, make eye contact, smile, and initiate helpful interactions.
Help guests find items and resolve issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers with a positive attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience.
Inform guests about current promotions, store activities, and events.
Educate guests on Target App features, Wallet, and loyalty programs, assisting with sign-ups and sign-ins.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait time while maintaining service and accuracy.
Direct guests to enroll, activate, and use Order Pick-Up and Drive-Up features.
Process returns and exchanges, partnering with leaders to resolve issues according to Target's policies.
Maintain a clean and clutter-free work area.
Stock supplies during store open hours while remaining available to guests.
Demonstrate ethical conduct, safety, and compliance.
Work safely at all times, complying with safety policies and reporting hazards.
Support guest services like Order Pick-Up and Drive-Up, ensuring compliance with laws (e.g., adult beverage laws).
Perform other duties as assigned based on business needs.