Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2570)

Target•Marlborough, MA

48d•$19 - $28•Onsite

About The Position

The Guest Advocate role focuses on creating an easy, inspiring, and friendly guest experience. This involves welcoming guests, exceeding service expectations, and maintaining store cleanliness. Advocates are knowledgeable about both in-store and digital services, driving adoption and loyalty. They are empowered to make shopping quick and easy at various touchpoints like checklanes, guest services, and pickup, ensuring exceptional quality. This role offers meaningful experiences for skill development and career building, focusing on communication, problem-solving, and adapting to diverse guest interactions.

Requirements

Enjoy interacting and helping others (guests and team members).
Thrive in a fast-moving, highly active, and physically demanding role.
Be flexible and creative in problem-solving.
Open to working a flexible schedule, including nights, weekends, holidays, and peak shopping times.
Communicate effectively, using positive language and attentiveness to guest needs.
Maintain a welcoming and helpful attitude towards guests and team members.
Possess attention to detail while prioritizing tasks.
Willing to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
Work both independently and with a team.
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Resolve guest questions quickly on the spot.
Accurately handle checkout operations, transactions, and support cash office operations as needed.
Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally up to 44 pounds without assistance.
Be able to remain mobile for the duration of a scheduled shift.
Capable of working in and exposure to varying temperatures, humidity, and other elements (e.g., Drive-Up, carryout).

Responsibilities

Greet guests warmly, making eye contact and initiating helpful interactions.
Help guests find items and resolve issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers with a positive attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience.
Inform guests about current promotions, store activities, and events.
Educate guests on and assist with the Target App, including Wallet features.
Explain the benefits of Target Loyalty programs and assist with sign-ups and sign-ins.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait times while maintaining service and accuracy.
Direct guests to enroll, activate, and use Order Pick-Up, Drive-Up, and online ordering features.
Process returns and exchanges, partnering with leaders to resolve issues according to Target's policies.
Maintain a clean and clutter-free work area.
Stock supplies during store hours while remaining available to guests.
Demonstrate ethical conduct, safety, and compliance.
Work safely, comply with all safety policies, and report/correct hazards.
Support guest services like Order Pick-Up (OPU) and Drive-Up (DU) Orders and Returns, adhering to compliance regulations (e.g., adult beverage laws).
Perform other duties as assigned based on business needs.