Guest Account Coordinator - Winter 2026 - 27

Alterra • Deer Valley, WA

5d

About The Position

The Guest Account Coordinator supports management and the Skier Services division with accounting, quality assurance, client services, and daily operations. The role tracks and reports issues, addresses client account needs, performs point-of-sale tasks, assists with daily web reconciliation reporting, provides technical application support, and organizes training sessions with various departments.

The coordinator supports divisional projects and operational workflows, helps resolve system and account discrepancies, fulfills online sales orders, and provides product guidance to guests by telephone. The role also assists with accounts payable and receivable, Ski Instructor payroll and timekeeping updates, client database maintenance, and research related to unauthorized ski instruction. The position runs from early November through mid-April and pays $22.00 per hour.

Requirements

• Must be at least 18 years of age.
• Strong communication skills and a commitment to exceptional guest service.
• Flexible availability, including weekends; typically scheduled 4–5 days per week, 8–10 hours per day.
• Proficient computer skills, including typing at a minimum of 35 WPM and working with Microsoft 365 applications.
• Ability to make sound decisions, solve problems, multitask effectively, and maintain attention to detail and follow-through.
• Highly organized and self-motivated, with the ability to maintain a positive attitude and composure in high-pressure situations.

Responsibilities

• Monitor project timelines, track deliverables, and communicate progress and deadlines to leadership.
• Collaborate across systems to support project execution and pursue skill development and process improvement.
• Support operations across departments and applications by maintaining an understanding of divisional products and services.
• Provide backup for daily operations, including front-line and phone agent responsibilities, and other roles as needed.
• Use DVSS, RTP, Inntopia, flaik, credit card processing systems, reporting tools, and other relevant platforms.
• Identify and resolve discrepancies between online bookings and source-system records.
• Investigate and resolve out-of-balance DVSS accounts.
• Assist with Lift Ticket GUID disconnected records.
• Fulfill online sales orders and provide guests with product guidance by telephone based on availability and guest needs.
• Assist with accounts payable and receivable processes, including manual updates to financial tracking documents.
• Update Ski Instructor payroll and timekeeping records using DVSS and Workday.
• Address divisional accounting inquiries and resolve disputes with guests or through internal channels.
• Maintain and update client database records, identifying and reporting discrepancies.
• Conduct research related to unauthorized ski instruction.
• Prioritize and manage incoming issues, including sensitive or confidential matters, and determine appropriate responses and actions.
• Perform additional duties as assigned to support departmental needs and operational efficiency.

Benefits

• Ski perks may include a Deer Valley season pass and free skiing or riding at other Alterra Resorts and select local Utah resorts; availability varies by employment status.
• Friends and family ski discounts, free staff ski lessons, and discounted rentals for winter staff.
• Subsidized meals in Employee Dining Rooms while on shift.
• Subsidized housing options for seasonal full-time staff.
• Staff discounts at restaurants, shops, and service providers in Park City.
• Healthcare options for staff members.
• 401(k) plan with company match.

What This Job Offers

• Education Level: No Education Listed