Guest Account Coordinator - Winter 2026 - 27

Deer Valley Resort • Deer Valley, UT

3d

About The Position

The Guest Account Coordinator supports Deer Valley Resort’s Skier Services division with accounting, quality assurance, client services, and daily operational tasks. The role tracks and reports issues, addresses client account needs, performs point-of-sale tasks, assists with daily web reconciliation reporting, provides technical application support, and organizes training sessions with various departments.

The coordinator supports projects and divisional operations, helps resolve system and account discrepancies, fulfills online sales orders, and provides product guidance to guests by telephone. The role also assists with accounts payable and receivable, Ski Instructor payroll and timekeeping updates, database maintenance, accounting inquiries, and investigations related to unauthorized ski instruction. Employment runs from early November through mid-April.

Requirements

• Must be at least 18 years of age.
• Strong communication skills and commitment to exceptional guest service.
• Flexible availability, including weekends; typically scheduled 4–5 days per week, 8–10 hours per day.
• Proficient in computer use, including typing at least 35 WPM and working with Microsoft 365 applications.
• Ability to make sound decisions, solve problems, multitask effectively, maintain attention to detail, and follow through.
• Highly organized and self-motivated, with the ability to maintain a positive attitude and composure in high-pressure situations.

Responsibilities

• Support divisional projects by monitoring timelines, tracking deliverables, and communicating progress and deadlines to leadership.
• Collaborate across systems to support project execution and pursue skill development and process improvement.
• Support operations across departments and applications by maintaining an understanding of divisional products and services.
• Provide backup for daily operations, including front-line and phone agent responsibilities, and other roles as needed.
• Perform additional duties as assigned to support departmental needs and operational efficiency.
• Use DVSS, RTP, Inntopia, flaik, credit card processing systems, reporting tools, and other relevant platforms.
• Help identify and resolve discrepancies between online bookings and source-system records.
• Investigate and resolve out-of-balance DVSS accounts.
• Assist with Lift Ticket GUID disconnected records.
• Fulfill online sales orders and provide guests with product guidance by telephone based on availability and guest needs.
• Assist with accounts payable and receivable processes, including manual updates to financial tracking documents.
• Support manual updates to Ski Instructor payroll and timekeeping records using DVSS and Workday.
• Address divisional accounting inquiries and resolve disputes directly with guests or through internal channels.
• Maintain and update client database records, identifying and reporting discrepancies to protect data integrity.
• Conduct research related to unauthorized ski instruction.
• Prioritize and manage incoming issues, including sensitive or confidential matters, and determine appropriate responses and actions.

Benefits

• Ski perks may include a Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts, friends and family ski discounts, free staff ski lessons, and discounted rentals for winter staff; perks vary by employment status.
• Subsidized meals in Employee Dining Rooms while on shift.
• Subsidized housing options for seasonal full-time staff.
• Staff discounts at restaurants, shops, and service providers in Park City.
• Healthcare options for staff members.
• 401(k) plan with company match.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed