Guest Access Concierge

Rebis Health•Longmont, CO

32d•Onsite

About The Position

Rebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness. Our name represents the sacred union of healing disciplines, bringing together diverse expertise into a unified system of care designed to help individuals heal and thrive. Our mission is to restore and enhance individual healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach. Our vision is to become the nation’s leading multidisciplinary center for sleep wellness, creating a new standard for how care is delivered and experienced. At the heart of Rebis is a simple commitment: Every person who interacts with us should feel Loved, Heard, and Safe.

Requirements

1–3+ years of customer service, hospitality, or healthcare experience
Strong verbal communication skills
Ability to multitask and stay organized in a fast-paced environment
High attention to detail
Comfort using scheduling systems and digital tools

Nice To Haves

experience in healthcare access or scheduling
experience in hospitality or concierge roles
experience in sales or conversion-based roles

Responsibilities

Welcome every guest with warmth, professionalism, and confidence
Create immediate trust and emotional safety
Ensure every interaction reflects the Rebis standard
Convert referrals and inbound inquiries into scheduled appointments
Confidently guide guests toward the appropriate visit: Awaken, Core Assessment, Empower
Move conversations toward clear next steps
Clearly explain the Rebis care model
Help guests understand what to expect
Reduce confusion and uncertainty
Answer questions with clarity and confidence
Work incoming referrals quickly and efficiently
Create accurate guest charts
Coordinate insurance verification processes
Initiate and send intake forms
Communicate appointment confirmations to referring providers
Send welcome emails and onboarding instructions
Ensure guests feel prepared for their visit
Create a welcoming and reassuring experience
Communicate clearly and professionally
Take ownership of each interaction
Follow through on commitments
Maintain a high level of responsiveness
Contribute to a team-oriented environment