About The Position

The Guaranteed Lending Representative packages and processes loan applications for government-guaranteed lending programs, working with lenders and loan administrators to collect documentation, meet government guarantee requirements, and facilitate loan approvals. The role covers programs such as SBA, USDA, and other federal and state programs. It also includes maintaining relationships with lenders, vendors, and government agencies; coordinating with internal departments; monitoring compliance; reporting on application activity; and contributing to the Guaranteed Lending team’s goals. The representative is responsible for ongoing role-related learning, required compliance training, and adherence to the Bank’s standards of conduct and applicable policies and regulations. The role also makes referrals to the Mortgage Center and Wealth Management and performs other duties as assigned.

Requirements

  • Bachelor’s degree in Finance, Business Administration, or a related field is preferred.
  • At least 3 years of experience in lending, with a focus on loan packaging preferred.
  • Strong organizational and administrative skills.
  • Excellent communication and interpersonal abilities.
  • Attention to detail and accuracy when handling documentation.
  • Ability to work independently and as part of a team.
  • Ability to drive and travel occasionally for business purposes.
  • Ability to work outside regular business hours as necessary.
  • Ability to handle multiple tasks.

Nice To Haves

  • Knowledge of government guarantee programs such as SBA and USDA.

Responsibilities

  • Assist lenders and loan administrators with government-guaranteed loan applications, including SBA, USDA, and other federal and state programs.
  • Gather and review loan documentation for completeness and accuracy, and prepare loan packages for submission to government agencies in accordance with eligibility requirements and underwriting criteria.
  • Serve as the primary contact for lenders and loan administrators throughout the application process, providing guidance on program requirements and benefits and maintaining strong working relationships.
  • Maintain positive relationships with vendors and government agencies.
  • Ensure applications comply with government regulations and internal policies; maintain organized loan records and conduct regular compliance reviews.
  • Coordinate with internal departments, including credit, legal, and loan operations, to facilitate loan approvals.
  • Provide lenders and loan administrators with application status updates and work with government agencies to support timely processing and approval.
  • Critically assess information, formulate and support credit decisions, and logically defend positions.
  • Prepare reports on application activity, status, and outcomes; analyze trends and recommend improvements to the loan packaging process.
  • Collaborate with the Guaranteed Lending team, participate in team meetings and strategic planning, and assist team members as needed.
  • Pursue ongoing training and education to support growth in the role.
  • Maintain knowledge of Bank products, services, policies, procedures, and relevant regulatory requirements, including the Bank Secrecy Act, Privacy Act, Fair Lending Act, and Regulation E.
  • Complete required compliance training, adhere to the Bank’s standard of conduct, and participate in the Bank’s High-Performance Rewards Connections program.
  • Refer customers to the Mortgage Center and Wealth Management.
  • Drive and travel occasionally for business purposes, work outside regular business hours when necessary, handle multiple tasks, and perform other duties as assigned.
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