GTM System Administrator
About The Position
The Revenue Operations team at Panorama runs the systems and processes that power our go-to-market motion. As we scale and as AI reshapes how revenue teams operate, our tech stack is becoming both more sophisticated and more central to how we win and serve customers. We're hiring a GTM Systems Administrator to own the day-to-day administration of that stack and to bring a business analyst's mindset to the work. This is a role for someone who is equal parts technical operator and curious problem-solver — someone who can take a request from a stakeholder, ask the right questions to understand what they actually need, and drive a clean solution end-to-end. You will be a trusted technical partner to RevOps, Sales, Marketing, and Customer Success. You will administer Salesforce and our broader GTM platforms, build the integrations that connect them, and identify opportunities where AI and automation can make our teams more effective.
Requirements
- 3–5 years of hands-on Salesforce administration experience in a sales or revenue operations environment within a B2B SaaS environment.
- Multi-tool fluency: Demonstrated experience administering and integrating multiple GTM platforms — Gong, sales engagement tools (Gong Engage, Outreach, SalesLoft), Salesforce CPQ, data enrichment tools, Qualified, or comparable systems.
- Analytical mindset: You naturally approach work as a business analyst would. You ask thoughtful questions to understand the underlying problem, define clear success criteria, and drive meaningful solutions rather than handing back what was literally requested.
- Integrations: Comfort working with APIs, webhooks, and middleware platforms (Workato, Zapier, Tray, MuleSoft, or similar). You can read API documentation, debug a failing integration, and ship automations end-to-end.
- AI fluency: You actively use AI tools in your daily work and have shipped or administered AI features within a GTM stack — for example, Agentforce, Gong's AI capabilities, AI-powered enrichment, or custom assistants and agents.
- Self-management: You manage your own workload, hold yourself accountable to deadlines, and surface risks early. You communicate clearly in writing and verbally with both technical and non-technical audiences.
- Curiosity and adaptability: You learn new tools quickly and aren't precious about which platform you use. You're energized by figuring things out and bringing rigor to ambiguous problems.
Nice To Haves
- Salesforce Administrator certification preferred.
- Salesforce Advanced Administrator or Platform App Builder certification.
- Significant hands-on experience with Salesforce CPQ administration or implementation.
- Production experience with Agentforce or other AI agent frameworks.
- SQL fluency and comfort working in a modern data warehouse (Snowflake, BigQuery, Redshift).
- Experience supporting GTM teams at a scaling SaaS company.
- Interest in or experience with the K-12 education sector.
Responsibilities
- Own day-to-day administration of Salesforce as our system of record — including user management, data hygiene, declarative builds (flows, validation rules, page layouts, permissions), and reporting infrastructure.
- Administer the broader GTM stack, including Gong, Gong Engage, Qualified, Salesforce CPQ, data enrichment platforms, Slack-based workflows, and other tools we adopt as we grow.
- Partner with stakeholders to translate business problems into well-scoped technical requirements. Ask meaningful questions, surface trade-offs, and recommend solutions rather than simply executing tickets.
- Design, build, and maintain integrations across the GTM stack — using native connectors, APIs, and middleware platforms — to ensure data flows reliably between systems.
- Identify opportunities to apply AI and automation to revenue workflows. Evaluate, implement, and measure AI-powered features within our existing tools, and help shape how we adopt new ones.
- Triage and resolve user requests with clear communication on scope, timeline, and trade-offs. Maintain documentation, playbooks, and admin training that keep the team self-sufficient.
- Lead tool evaluations and implementations: scope requirements, run trials, document recommendations, and partner with vendors to bring new systems live.
- Take on ad hoc projects and analyses as team priorities shift, contributing wherever the RevOps team needs an extra set of hands.
Benefits
- annual bonuses or commission awards
- equity awards
- 401K with an employer match
- Health, dental, vision, life insurance, and short-term and long-term disability coverage.
- Flexible spending account for health care and dependent care
- Wellness Reimbursement
- Work from Home Reimbursement
- Flexible vacation policy
- Parental leave program
- Company Issued Laptop
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
