GTM Operations Business Partner

Canva•San Francisco, CA

4d•Remote

About The Position

Join the team redefining how the world experiences design. Canva is scaling and change is a constant. This role is focused on owning the GTM (Go-To-Market) Operating Cadence, GTM-Wide Communications, Driving End-to-End Program Delivery, and Partnering on Org-Wide Events. You will be responsible for designing and running the operating rhythm for the GTM organization, managing communications, driving cross-functional programs, and supporting major organizational events. The GTM organization is customer-obsessed, focused on ensuring customers derive value from Canva and that Canva creates a net-positive impact on the organizations it serves. The Operations Partnering team is a global team of 80, including Chiefs of Staff, Operations Business Partners, and Admin Business Partners, primarily based in Sydney, with a coach in San Francisco. Their mission is to build and optimize ways of working that empower employees worldwide to achieve Canva's mission, strategy, and goals effectively. As an Ops BP, you will join a tight-knit group of over 25 Operations Business Partners globally, fostering a strong learning culture and community.

Requirements

Natural operator with experience setting the operating cadence for an organization.
Experience owning org-wide communications.
Experience running significant organizational events.
5+ years of deep program and project management experience, ideally inside a fast-growing tech or scale-up environment.
Proven ability to deliver complex cross-functional programs end-to-end.
Strong GTM (Go-To-Market) instinct.
Top-tier communication skills across written, verbal, async and live mediums.
Excellent relationship-building skills, able to build trust quickly with senior leaders, peers, and individual contributors.
Ability to bring clarity to ambiguity, make sense of shifting priorities, and drive alignment when things are still forming.
Proactive in spotting gaps and fixing them; experience running experiments and improving systems.
Great energy and a positive vibe; ability to uplift those around you and contribute to a positive, collaborative culture.
Excitement about leveraging AI to automate, optimize, and elevate operational impact.

Responsibilities

Owning the GTM Operating Cadence: Design and run the operating rhythm for the whole GTM org & Sales & Success Supergroup, from leadership forums through to all-hands, activations and QBRs.
Partner with the Chief of Staff and Group Leadership so every meeting, ritual and forum has a clear purpose, the right audience, and a sharper outcome than the one before.
Hold the org accountable to its cadence. Notice when a ritual has lost its edge and reset it.
Owning GTM-Wide Communications: Be the comms drumbeat for GTM - from maintaining and keeping our Slack clean, through to dynamic newsletters & face to face touch points.
Translate complex updates from senior leaders into clear, useful messages that land for everyone from a regional sales rep to a systems admin.
Build the comms muscle of the org and define what great looks like.
Driving End-to-End Program Delivery: Work hand in glove with the GTM Strategy & Operations team and set clear work streams with owners, milestones and momentum - experience in GTM programs is essential.
Keep a large cross-functional team of operators on track to deliver on their work streams- from AI initiatives through to enablement masterclasses.
Work closely with the Chief of Staff & CCO on company-wide programs, including supporting with goal tracking, comms updates, and wrangling multiple supergroups.
Partnering on Org-Wide Events: Partner with the Chief of Staff to design and run GTM’s flagship moments, including GKO and other org-wide events that shape how the team feels and performs.
In conjunction with the Chief of Staff, drive the operational backbone of these events end-to-end, from concept through to logistics, content and the follow through.