GTM Operations Business Partner

Canva • Austin, CA

4d • Hybrid

About The Position

Join the team redefining how the world experiences design. Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

At the moment, this role is focused on:
Owning the GTM Operating Cadence: Design and run the operating rhythm for the whole GTM org & Sales & Success Supergroup, from leadership forums through to all-hands, activations and QBRs. Partner with the Chief of Staff and Group Leadership so every meeting, ritual and forum has a clear purpose, the right audience, and a sharper outcome than the one before. Hold the org accountable to its cadence. Notice when a ritual has lost its edge and reset it.
Owning GTM-Wide Communications: Be the comms drumbeat for GTM - from maintaining and keeping our Slack clean, through to dynamic newsletters & face to face touch points. Translate complex updates from senior leaders into clear, useful messages that land for everyone from a regional sales rep to a systems admin. Build the comms muscle of the org and define what great looks like.
Driving End-to-End Program Delivery: Work hand in glove with the GTM Strategy & Operations team and set clear work streams with owners, milestones and momentum - experience in GTM programs is essential. Keep a large cross-functional team of operators on track to deliver on their work streams- from AI iniatives through to enablement masterclasses. Work closely with the Chief of Staff & CCO on company-wide programs, including supporting with goal tracking, comms updates, and wrangling multiple supergroups.
Partnering on Org-Wide Events: Partner with the Chief of Staff to design and run GTM’s flagship moments, including GKO and other org-wide events that shape how the team feels and performs. In conjunction with the Chief of Staff, drive the operational backbone of these events end-to-end, from concept through to logistics, content and the follow through.

Requirements

• 5+ years of deep program and project management experience, ideally inside a fast-growing tech or scale-up environment, and you've delivered complex cross-functional programs end-to-end.
• Strong GTM instinct.
• Top-tier communication skills across written, verbal, async and live.
• Relationship-building skills, building trust quickly with senior leaders, peers and ICs.
• Ability to bring clarity to ambiguity, making sense of shifting priorities and driving alignment when things are still forming.
• Ability to spot gaps and fix them.
• Ability to run experiments.
• Ability to improve the system as you go.
• Great energy and a great vibe.
• Uplift the people around you and contribute to a positive, collaborative culture.
• Excited about leveraging AI to automate, optimize and elevate operational impact.

Nice To Haves

• You’ve set the operating cadence for an org before.
• You’ve owned org-wide communications.
• You’ve run big moments and made them feel effortless.

Responsibilities

• Design and run the operating rhythm for the whole GTM org & Sales & Success Supergroup, from leadership forums through to all-hands, activations and QBRs.
• Translate complex updates from senior leaders into clear, useful messages that land for everyone from a regional sales rep to a systems admin.
• Set clear work streams with owners, milestones and momentum for GTM programs.
• Keep a large cross-functional team of operators on track to deliver on their work streams.
• Partner with the Chief of Staff to design and run GTM’s flagship moments, including GKO and other org-wide events.
• Drive the operational backbone of events end-to-end, from concept through to logistics, content and the follow through.

Benefits

• Equity packages
• Health benefits plans
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed