GTM Delivery Analyst

ZoomInfo Technologies LLC • Bethesda, MD

1d • $68,950 - $108,350 • Hybrid

About The Position

The GTM Delivery Analyst is a key member of the Customer Integrations and Implementation team, responsible for assisting customers with the technical implementation of ZoomInfo’s customer-facing solutions. This is a high-visibility role within an exciting area of the business, with the opportunity to gain domain expertise across all aspects of sales, talent, and marketing intelligence technologies and applications.

Requirements

• 2+ years of hands-on experience with technical CRM, Marketing Automation implementation, and/or Sales Acceleration platforms in enterprise environments.
• Advanced certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder), Marketo Certified Expert, HubSpot Solutions Architect, Eloqua Master, and/or Microsoft Dynamics certifications are strongly preferred but not required.
• Deep technical proficiency across multiple platforms with demonstrated ability to architect complex, multi-system integrations.
• Proven track record of managing high-value, enterprise-level client relationships with exceptional customer service and consultative skills.
• Ability to communicate complex technical concepts accurately, with empathy and clarity, to diverse audiences, including C-suite executives, IT leaders, and end users.
• Experience leading client workshops and technical discovery sessions
• Demonstrated ability to build trust and credibility as a strategic technical advisor.
• Exceptional capacity to quickly master complex technical infrastructure, emerging technologies, and advanced troubleshooting methodologies.
• Proven expertise in root cause analysis, systems thinking, and the development of innovative solutions to novel technical challenges.
• Strong analytical skills with the ability to research, diagnose, and resolve sophisticated integration issues independently.
• Demonstrate experience mentoring and developing junior team members, fostering a culture of continuous learning and technical excellence.
• Track record of leading cross-functional initiatives and driving organizational improvements.
• Ability to influence without authority and build consensus across technical and business stakeholders.
• Outstanding collaboration skills with proven ability to work effectively across Sales, Support, Engineering, Product, and executive teams.
• Strong written and verbal communication skills, including experience creating technical documentation, training materials, and presentations for various audiences.
• Experience facilitating technical discussions and translating business requirements into technical solutions.
• Meticulous attention to detail with unwavering commitment to quality and accuracy in all deliverables.
• Process-oriented mindset with experience developing and implementing best practices, standards, and quality assurance frameworks.
• Proactive approach to identifying risks, preventing issues, and continuously improving implementation methodologies.
• Bachelor's degree in Computer Science, Information Systems, or related field preferred (or equivalent experience).
• Experience with project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.).
• Familiarity with data governance, security compliance (SOC 2, GDPR), and enterprise architecture principles.
• Self-motivated with the ability to manage multiple complex projects simultaneously while maintaining high standards.

Nice To Haves

• Advanced certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder), Marketo Certified Expert, HubSpot Solutions Architect, Eloqua Master, and/or Microsoft Dynamics certifications are strongly preferred but not required.

Responsibilities

• Lead complex, enterprise-level implementations as a senior member of the ZoomInfo Integration and Implementation Team, providing expert guidance and strategic support to high-value clients during the deployment of ZoomInfo product solutions within their internal systems.
• Maintain expert-level understanding of application integrations within CRM/MAT environments, including Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform, and emerging solutions.
• Engage in strategic dialogue with C-level executives, IT leaders, and technical stakeholders to customize ZoomInfo Integration implementations that align with enterprise business objectives and technical roadmaps.
• Provide consultative guidance on best practices, optimization strategies, and scalability considerations for long-term success.
• Deploy expert-level troubleshooting and diagnostic skills to resolve complex technical issues across integrations and platform solutions.
• Conduct a root cause analysis for systemic issues and develop preventive measures to enhance overall solution stability.
• Identify, document, and escalate product defects and enhancement opportunities to Product Development and Engineering teams, providing detailed technical specifications and business impact assessments.
• Train, mentor, and coach Level One and Two Implementation Managers to foster the development of technical skills and the adoption of best practices.
• Collaborate with and provide technical leadership to Sales, Client Support, QA Engineering, and Product Management departments on complex client scenarios.
• Conduct high-level technical discussions on advanced topics, including email protocols, OAuth/SSO setup, data transformations, CRM workflows, automation frameworks, API, and enterprise process design with both internal and external stakeholders.
• Serve as a subject-matter expert on emerging technologies and integration patterns.
• Perform a wide range of complex professional tasks that require exceptional creativity, strategic thinking, and technical innovation.
• Proactively identify opportunities to enhance implementation processes, tools, and client experiences.
• Stay current with industry trends, emerging technologies, and competitive solutions to maintain ZoomInfo's technical leadership position.

Benefits

• Comprehensive Medical, Dental, and Vision
• Eligibility for Future Equity Awards
• 401k Matching (50% of the first 7% of your contribution)
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add-ons such as pet insurance, legal service support, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree