GT4 / GT3 Aftersales Specialist

Ford Motor Company • Allen Park, MI

5d • $65,100 - $166,200 • Hybrid

About The Position

We are seeking an experienced and passionate Customer Racing Aftersales Specialist to support Ford Racing customer racing operations across North America. Reporting to the Global Customer Racing Aftersales Manager, this role will serve as the regional point of contact for customers, racing teams, technical partners, and distributors, helping deliver world-class service, parts support, and operational coordination throughout the lifecycle of our motorsports programs.

The Ideal Candidate Will:
This position requires a collaborative, hands-on team player who can work independently, manage competing priorities, and make informed decisions in a fast-paced customer racing environment.
The successful candidate will communicate effectively across cultures and levels of the business, coordinate multiple internal and external stakeholders, remove operational barriers, and work within global standards and regional requirements.
Passionate about customer experience, this individual will place the customer at the center of daily decisions and collaborate with cross-functional teams to deliver a consistent, high-quality regional aftersales experience.
Customer racing or motorsports aftersales experience is strongly preferred, together with practical knowledge of parts, logistics, technical service, and event support.

Requirements

• 5+ years of experience in aftersales, technical service, parts, logistics, or customer support within motorsports, automotive, or high-performance vehicles.
• Strong understanding of motorsports operations, customer support, and the parts supply chain.
• Experience using ERP systems, technical documentation platforms, and customer service tools.
• Demonstrated project coordination, problem-solving, and stakeholder-management capabilities.
• Ability to travel extensively across North America and to provide support outside standard working hours when required by race events or urgent customer needs.

Nice To Haves

• Experience supporting customer racing series, race teams, or high-performance vehicle programs.
• Knowledge of motorsports and automotive markets across North America, including cross-border freight, customs, and distributor networks.
• Experience implementing global processes within a regional or local market.

Responsibilities

• Execute the regional aftersales plan for Ford Racing motorsports programs in North America, including One Make Series, GT4, GT3, and other customer racing or special vehicle programs.
• Coordinate day-to-day service, parts, logistics, and customer support activities in alignment with the Global Customer Racing Aftersales Manager.
• Collaborate closely with Ford Racing Engineering, Vehicle Operations, race teams, importers, distributors, and regional partners.
• Support regional program launches, next-generation vehicle rollouts, and product or program end-of-line activities.
• Build and maintain strong, solution-oriented relationships with customers, racing teams, technical partners, importers, and distributors across North America.
• Coordinate aftersales support at regional race events, including pre-event preparation, trackside support, and post-event follow-up.
• Act as the first point of contact for urgent regional customer issues, resolving matters directly where possible and escalating appropriately to the Global Customer Racing Aftersales Manager and technical teams.
• Monitor regional inventory requirements, parts availability, backorders, and logistics execution to support customers and race events.
• Work with purchasing, engineering, manufacturing, logistics providers, and regional distribution partners to support the lifecycle of components and systems.
• Apply global aftersales processes consistently across the region while identifying practical adaptations required for North American market, customs, cross-border freight, and regulatory conditions.
• Support implementation and effective regional use of Ford Racing’s global ERP and other aftersales systems.
• Prepare post-event reports, track recurring issues, and share regional insights to improve future planning, parts readiness, and service execution.
• Develop or adapt parts bulletins, service communications, and training materials for regional teams and customers.
• Identify opportunities to improve customer experience and operational efficiency through process enhancements and digital tools.
• Operate within the approved regional aftersales budget and provide inputs for forecasting, pricing, parts demand, and revenue planning as required.
• Support cost-effective regional service and logistics models that meet customer expectations without compromising quality.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed