Aftersales Service Coordinator

Ben Bridge Jeweler • Rancho Cucamonga, CA

2d • Onsite

About The Position

Ben Bridge Jeweler, a company with 110 years of history and a subsidiary of Berkshire Hathaway, is seeking a seasonal Store Aftersales Service Coordinator for their Victoria Gardens location. With over thirty store locations across the United States, Ben Bridge Jeweler is dedicated to providing quality jewelry and creating memorable experiences for customers, aiming to be their jeweler for life. This role is crucial for managing the flow of all repair jobs, ensuring customer satisfaction, and maintaining efficient operations within the store's aftersales service department.

Requirements

• Excellent verbal, written, and interpersonal communication skills.
• Comfortable operating in a fast-paced, customer facing environment.
• Ability to maintain composure and resolve conflict under pressure.
• Meticulous and detail-oriented; comfortable with data analysis.
• Proficiency in Microsoft Office (Word, Excel, Powerpoint, etc.).
• High School Diploma or General Education Diploma (GED).

Responsibilities

• Responsible for proper customer facing repair intake for both watch and jewelry repairs.
• Deliver customer repairs and collect appropriate payment in a prompt manner.
• Follow up with customers post-pickup to confirm satisfaction with services and repairs.
• Daily check-ins and processing for all inbound customer repairs.
• Track in-store and external (factory repair & corporate watchmaker department) Rolex services.
• Provide Rolex service status updates and service confirmations to customers.
• Provide customers with pending job estimates and follow up as needed.
• Complete Rolex Service Data Reporting via WRS on a monthly basis.
• Invoice reconciliation for all services, spare parts, and watchmaking tools.
• Create service estimates and invoices for all repairs processed through the store.
• Advise store associates and customers of any backordered parts and service delays.
• Manage multiple inboxes via Outlook.
• Provide status updates on pending services to sales associates, watchmakers/watch techs, and store manager.
• Create and compile month-end reports, analyzing and interpreting data as needed.
• Maintain working knowledge of job flow and job turnaround expectations.
• Maintain SDS compliance.
• Organize and maintain both physical and digital department filing systems.
• Perform other administrative duties as directed by management.

Benefits

• employee merchandise discounts
• paid training
• Employee Assistance Program
• paid time off, such as: vacation, sick, holidays, bereavement and jury duty
• medical, dental and vision insurance
• flexible savings accounts
• company paid life insurance
• STD and LTD
• voluntary programs such as pet insurance and supplemental life insurance
• 401(k) plan with a company match

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED