Summer Internship - Aftersales Service Development Analyst
About The Position
PACCAR Parts has an exciting Aftersales Service Development Analyst summer internship opening at our Lewisville, TX location. The selected candidate will work directly with our Aftersales Service Development team, gaining exposure and experience in the development, launch, and continuous improvement of aftersales service programs that support PACCAR dealers, fleets, TRP stores, and independent service providers. This internship provides a unique opportunity to learn how innovative service solutions are developed, brought to market, and scaled across a global service network. Learn first-hand from top industry professionals, work directly with Managers and Senior Managers, develop mentoring relationships with Aftersales and IT leaders, and gain valuable hands-on experience supporting service program development and launch activities.
Requirements
- Relevant coursework or prior internship experience desired
- Excellent written and verbal communication skills
- Strong organizational and project management skills
- Self-motivation and energetic personality
- Team-oriented
- Flexibility to work in a dynamic, fast-paced environment
- Ability to handle multiple priorities
- Strong PC Skills including experience with Microsoft Office Suite
- Students currently enrolled in college; junior or senior standing preferred
Responsibilities
- Assist with gathering business requirements, documenting processes, and organizing project information to support future technology and service initiatives
- Assist with the definition and implementation of support, training, and other Aftersales programs designed to improve customer experience, service network performance, and product adoption
- Conduct market research and competitive benchmarking to identify industry best practices, emerging service offerings, and opportunities for PACCAR Aftersales programs
- Create and maintain reports, dashboards, and data visualizations that provide insights into aftersales program performance and customer behavior
- Support analysis of customer activity, including connections between diagnostics tool usage, licensing data, and parts purchasing trends
- Assist in identifying opportunities to improve parts sales growth through data-driven insights and targeted aftersales initiatives
Benefits
- 401k with up to a 5% company match
- Sick Leave
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- Global Fortune 500 company with a wide array of growth, training, and development opportunities
- Work alongside experienced goal-oriented colleagues recognized as experts in their field
- Relocation assistance benefits
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
