Aftersales & Training Coordinator

ISUZU NORTH AMERICA CORPORATION•Doral, FL

2d•$52,280 - $64,043•Onsite

About The Position

Coordinates aftersales and training activities throughout the Latin America and Caribbean region, including dealer communications, training administration, Learning Management System (LMS) support, reporting, departmental administration, invoice processing, payment coordination, and regional program support. Serves as the primary coordinator for operational and administrative activities supporting the Aftersales & Training department. Provides administrative, reporting, and coordination support for Technical Information Reports (TIR), Authorization Requests (AR), warranty-related activities, and product quality investigations when required, including coverage during the absence of the Regional Field Service Engineer. This position does not perform technical investigations, root-cause analysis, warranty assessments, or Authorization Request approvals.

Requirements

Associates of Arts degree or equivalent directly related work experience and preferably pursuing a Bachelor’s degree in business, accounting, or engineering
Minimum three (3) years of experience in business, sales administration, or related field
Proficient PC skills in Microsoft Office applications (database, graphics, presentation, spreadsheet and word processing)
Excellent written and verbal communication and presentation skills
Fluent in Spanish and English
Strong analytical skills
Proficient at Internet search techniques

Nice To Haves

Understanding service and parts operations, including quality and warranty systems, is a plus
Basic usage of Power Bi software is a plus

Responsibilities

Maintains LMS records, monitors participation and certifications, prepares training reports, coordinates training communications and supports training administration processes.
Coordinates invoice processing, payment requests, vendor documentation, expenditure tracking, purchase requisitions, administrative controls and related aftersales and training administrative activities.
Coordinates regional training programs, workshops, webinars, meetings and dealer events, including logistics, communications, attendance tracking and event support.
Collects and analyzes dealer information, prepares reports and dashboards, and coordinates aftersales, service, warranty and training communications.
Provides administrative support for TIR, AR, warranty and quality activities during the absence of the Regional Field Service Engineer. Does not perform technical investigations or approvals.
Prepares presentations, summaries, reports and maintains departmental records.
Performs miscellaneous duties as assigned.