GSOC Security Operator

GardaWorld • Washington, DC

1d

About The Position

The Global Security Operations Center (GSOC) Security Operator provides security and safety oversight for International Monetary Fund-owned and leased properties in the greater Washington, D.C. area. The operator monitors security, fire, building management, and related alarm systems, along with access card and closed-circuit television (CCTV) systems. Work includes alarm assessment, communications, risk and threat assessment, dispatch, and emergency notifications and escalations, following GSOC procedures and protocols.

The operator answers calls to Fund emergency telephone numbers and coordinates appropriate responses. They continuously monitor GSOC systems, perform basic troubleshooting, and, when possible, resolve system problems before escalating them to contractual system technicians. The role also facilitates communications to and from senior staff, handles calls to senior management after business hours, responds to overseas staff calls, and escalates issues according to established procedures.

Requirements

• One to three years of hands-on experience in an operations center environment. Relevant environments may include a commercial alarm-monitoring center, law enforcement operations center, security command center, engineering systems control or monitoring center, customer service, or technical support help desk.
• A high school diploma or GED is acceptable with applicable experience.

Nice To Haves

• Two years of college or an associate degree.

Responsibilities

• Monitor security, fire, building management, and related systems for alarms, as well as the Fund’s access card and CCTV systems.
• Assess alarms and conduct communications, risk and threat assessment, and emergency notifications and escalations.
• Answer calls to the Fund emergency telephone numbers and coordinate appropriate responses.
• Continuously monitor GSOC systems for functionality and status.
• Conduct basic system troubleshooting and resolve problems when possible before escalating them to contractual system technicians.
• Facilitate communications to and from senior staff and properly respond to calls to senior management after business hours.
• Respond to overseas calls from staff and escalate problem-resolution activities according to established procedures.
• Perform other duties as directed by the immediate supervisor and/or management.

Benefits

• DailyPay, a voluntary benefit providing access to earned pay on the first day of work, with options to save a portion of each paycheck and receive real-time earnings balance alerts.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED