GSOC Security Operator

GardaWorld • Washington, DC

2d

About The Position

The Global Security Center Operator provides security and safety oversight at International Monetary Fund-owned and leased properties in the greater Washington, D.C., area. The operator monitors security, fire, building management, and related alarms, along with the Fund’s access-card and closed-circuit television (CCTV) systems. Duties include alarm monitoring and assessment, dispatch and communications, risk and threat assessment, and emergency response notifications and escalations, following established GSOC procedures and protocols.

The operator answers calls to Fund emergency telephone numbers and coordinates appropriate responses. They continuously monitor GSOC systems, perform basic troubleshooting, and resolve issues when possible before escalating them to contractual system technicians. The role also facilitates communications to and from senior staff, responds to after-hours calls for senior management, handles overseas calls from staff, and escalates resolution activities according to established procedures. Other duties may be assigned by the immediate supervisor or management.

This is a part-time role in Washington, D.C., with first-, second-, and third-shift coverage Monday through Sunday, including holidays. Compensation is $38.25 per hour. GardaWorld describes the position as offering opportunities for career growth and advancement. The company also offers DailyPay, a voluntary benefit that allows employees to access earned pay starting on the first day of work, automatically save part of each paycheck, and receive balance alerts.

Requirements

• One to three years of hands-on experience in an operations center environment. Applicable settings may include a commercial alarm-monitoring center, law enforcement operations center, security command center, engineering systems control or monitoring center, customer service, or technical support help desk.
• A high school diploma or GED is acceptable with applicable experience.

Nice To Haves

• Two years of college or an associate degree is preferred.

Responsibilities

• Monitor security, fire, building management, and related systems for alarms, as well as the Fund’s access-card and CCTV systems.
• Assess alarms and risks or threats, communicate and dispatch as needed, and issue emergency notifications and escalations.
• Answer calls to Fund emergency telephone numbers and coordinate appropriate responses to emergencies.
• Continuously monitor GSOC system functionality and status; perform basic troubleshooting and resolve problems when possible before escalating them to contractual system technicians.
• Facilitate communications to and from senior staff and appropriately respond to telephone calls to senior management after business hours.
• Respond to overseas calls from staff and escalate problem-resolution activities according to established procedures.
• Perform other duties as directed by the immediate supervisor or management.

Benefits

• DailyPay, a voluntary benefit that provides access to earned pay starting on the first day of work.
• Ability to automatically save a portion of each paycheck through DailyPay.
• DailyPay balance alerts for tracking earnings and budgeting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED