GSOC Security Intelligence Analyst

GardaWorld•Bethesda, MD

3d•Onsite

About The Position

The GSOC Security Intelligence Analyst supports Principal Security Teams by monitoring, identifying, and analyzing the threat environment and informing agents in real time. The role is responsible for accurately logging security-related information and efficiently and professionally sharing it through multiple communication methods. The successful candidate is customer-service oriented, collaborative, detail-focused, and able to solve problems, think critically, prioritize tasks, and work with urgency without sacrificing accuracy or service quality. This is a physical security intelligence and operations role, not a cybersecurity, IT, or helpdesk position. It is 100% on-site, and candidates must be locally available for in-person interviews and the hiring process. Scheduling is rotating and may include mornings, evenings, overnights, weekends, and holidays. Scheduled days off and weekly hours vary with site needs, and full-time hours are not guaranteed. The starting wage is $32.00 per hour.

Requirements

At least 2 years of professional security intelligence experience.
At least 1 year of direct experience working within a Global Security Operations Center (GSOC).
Resume must demonstrate hands-on experience monitoring and assessing security-related events, researching and validating information, identifying potential threats or impacts, concise reporting, and situational awareness.
High school education or GED, with documentation available; a college degree or transcript is also mentioned as an alternative.
At least 21 years of age, as required by applicable law or contractual requirements.
Authorized to work in the United States.
Able to pass an extensive background screening and drug screening process.
Able to work a rotating schedule that may include mornings, evenings, overnights, weekends, holidays, and irregular or extended hours; weekly hours may fluctuate and full-time hours are not guaranteed.
Available locally for in-person interviews and the hiring process; able to work fully on-site.
Competent with Google Suite, Microsoft Office Suite, and other database systems; comfortable with email, document creation, and spreadsheet data entry.
Able to search the internet for specific information and verify sources; a basic understanding of information security is desired.
Able to read and interpret business and professional materials and technical procedures; write reports and business correspondence; and present information and respond to questions effectively.
Professional demeanor and excellent customer service skills.
Strong prioritization, organizational, and time-management abilities; able to interpret written, verbal, diagram, or schedule instructions, analyze problems, identify causes, and implement results-oriented solutions.
Able to write clear, concise emails without grammatical errors and make sound decisions under pressure.
Able to work independently and as part of a team, including in a closed-door environment.
Able to regularly stand, walk, sit, use hands and manual dexterity, reach or stretch, stoop, kneel, crouch, speak, and hear; required vision abilities include close, distance, and peripheral vision, depth perception, and focus adjustment.
Strong report-writing skills, good eyesight, sustained focus, and strong proficiency with technology.
Must have a state license if required.
Excellent customer service is a priority; able to observe, survey, and report on activity, respond rapidly in critical situations, read and write detailed reports, and enforce customer procedures, regulations, and standards.

Nice To Haves

At least 3 years of customer service experience.
At least 1 year of experience with Microsoft Office or Google Suite.
At least 1 year of proven experience working as a Security Operations Center Officer.
At least 1 year of experience with emergency communication operations.
At least 1 year of experience with situational awareness tools.
Demonstrable experience with GENETEC, CCure, or similar software platforms.
Security, military, or law enforcement experience.
A college degree or transcript.

Responsibilities

Process and maintain standard operating procedures, emergency response plans, documents, files, logs, reports, and forms.
Analyze information from multiple external sources to identify and help prevent threats or risks affecting company assets.
Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services.
Dispatch emergency responses for incidents such as fire, medical emergencies, bomb threats, active shooters, trespassers, and surveillance detection, as requested by physical security teams.
Monitor multiple cameras and tracking software.
Use camera, access control, alarm processing, threat detection, intelligence, and open-source research tools to monitor for threats and obstacles to security teams.
Collect, enter, and maintain accurate, detailed security operations records in a centralized intelligence and data management platform.
Communicate time-sensitive security information to customers professionally, succinctly, and accurately by email, security logs, verbally, or text.
Anticipate the information needs of physical security teams and provide relevant information to inform their security posture in real time.
Handle sensitive situations and maintain confidentiality.
Assist the Principal, Security Teams, and Management with requests as needed, and perform other duties as assigned.
Monitor security systems for suspicious activity, document events and incidents in detailed reports, and respond quickly to incidents or potential threats.
Conduct regular patrols, control access to secure areas, and verify visitor identities.
Analyze security systems for potential vulnerabilities or malfunctions; collaborate with law enforcement during serious situations or emergencies; and help protect individuals and property.