GSOC Program Manager

Pinkerton•Redwood City, CA

11d•Onsite

About The Position

The Global Security Operations Center (GSOC) Program Manager, assigned to a specific client, will be responsible for overseeing the formulation of systems scope, requirements gathering, and objectives relative to the client’s business plan and industry requirements. The Manager will drive strategic planning and implementation of GSOC programs and policies and develop process workflows and guidelines to standardize the business operations.

Requirements

Bachelor’s degree with five years of GSOC operations experience
Ability to obtain a CBSIS Alarm Monitoring license.
Project management skills.
Knowledge of 24/7 security monitoring operations, current security technology, and emerging trends.
Able to anticipate and respond to rapidly changing security priorities.
Able to adapt as the external environment and organization evolves.
Effective written and verbal communication skills.
Able to analyze complex situations and recommend solutions.
Able to manage multiple projects simultaneously with competing priorities and deadlines.
Serve as an effective team leader.
Able to interact effectively at all levels and across diverse cultures.
Computer skills; Microsoft Office, InfoPath, Visio, and SharePoint.

Nice To Haves

Knowledge of security training processes, preferred.

Responsibilities

Represent Pinkerton’s core values of integrity, vigilance, and excellence.
Facilitate the strategic direction of the GSOC program, procedures, and workflows, review existing documentation, and recommend changes and improvements.
Conduct business case analysis and effectively facilitate planning goals.
Develop measurable key performance indicators (KPIs) and deliver status reports, business metrics, and business plans.
Provide supervision and oversight to the Global Incident Management (GIM) team.
Facilitate problem definition and analysis.
Act as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, procedures, and systems.
Create detailed descriptions of user needs and translate them into functional requirements.
Provide guidance for the team by ensuring goals and objectives are met.
Provide the client’s Global Protective Services team with requested information and data, as needed.
Explore and adopt changing technology in preparedness for and to accommodate evolving organizational needs.
Assist and cover for the GSOC Manager and/or GIM Program Manager, as needed.
Track and maintain compliance records.
Develop, implement, and revise governance and compliance policies and procedures and their related activities within the GSOC team.
Generate and analyze data to ensure regulatory and contractual compliance.
All other duties, as assigned.