GSOC Operator

Allied Universal • Allen, TX

1d • Onsite

About The Position

Allied Universal Technology Services is hiring for a Global Security Operations Center (GSOC) Operator at our Monitoring and Response Center (MaRC). The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, assets, the brand and/or employees and visitors. This position is responsible for using established protocols and good decision making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and various alarms/alerts, dispatch associated response personnel, and answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters, branch/operating offices, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types.

Requirements

• High school diploma or equivalent (e.g., GED)
• Minimum of two (2) years of experience in law enforcement, security, military, or emergency dispatching
• Minimum of two (2) years of experience controlling cameras and responding to alarms with one (1) year in a security setting
• Ability to identify a problem, apply security training and procedures and execute said procedures
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Proficient in all Microsoft Office applications
• Able to demonstrate good independent judgment and discretion
• Outstanding oral and written communication skills; able to read and interpret documents such as security logs, post orders, and other security correspondence
• Able to speak, read, and write the English language fluently

Nice To Haves

• College degree in criminal justice
• Security Operations Center experience

Responsibilities

• Answer routine and emergency calls, monitor traditional alarms, video and access control and provide general assistance according to customer specific protocols
• Dispatch security officers, emergency response teams (ERT), facilities, police, fire, and emergency medical service (EMS) personnel as required via telephone and/or email communications
• Communicate and disperse information, using established communication vehicles to key partners using best practices
• Escalating complaints and unusual/critical event information to the Shift Supervisor, Manager, and other leadership personnel as directed
• Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems
• Respond to customer requests for maintenance, etc.
• Ensure compliance with all relevant policies and procedures for specific locations
• Document and maintain various forms of detailed records of activities and communications as they occur during the shift

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED