GSOC Operator - Educational Institution

Allied Universal • Richardson, TX

1d • Onsite

About The Position

Allied Universal Technology Services is hiring a Global Security Operations Center (GSOC) Operator for its Monitoring and Response Center (MaRC). The operator identifies, analyzes, and supports incidents that affect or may affect the business, its assets, brand, employees, or visitors. Using established protocols and sound judgment, the operator takes appropriate action and communicates incident information and actions to leadership as needed.

The role monitors cameras and alarms or alerts, dispatches response personnel, answers telephone calls, operates access control technology, and assists employees and guests. The operator also supports headquarters, branch and operating offices, and field teams as they prepare for, respond to, and recover from crisis and non-crisis incidents and events.

This is a full-time, in-office position paying $20.00 per hour. The available shift is overnight, 11:00 p.m. to 7:00 a.m., and the role requires weekends. Holidays may be required when they fall on regularly scheduled workdays. Mandatory paid training is Monday through Friday, 8:00 a.m. to 4:00 p.m. for the first two weeks.

Requirements

• High school diploma or equivalent, such as a GED.
• At least three years of experience in law enforcement, security, or the military.
• At least three years of experience controlling cameras, responding to alarms, or dispatching in a security intelligence or critical event response setting.
• Ability to identify problems, apply security training and procedures, and carry out those procedures.
• Demonstrated initiative and ability to handle and prioritize competing assignments and manage deadlines effectively.
• Proficiency in all Microsoft Office applications.
• Good independent judgment and discretion.
• Outstanding oral and written communication skills, including the ability to read and interpret security logs, post orders, and other security correspondence.
• Fluency in spoken, written, and read English.

Nice To Haves

• College degree in criminal justice.
• Security Operations Center experience.
• Experience with Brivo, EagleEye, AXIS, DMP (Virtual Keypad), Verkada, or automation systems.
• Five years of professional experience in law enforcement, security, or the military.

Responsibilities

• Answer routine and emergency calls; monitor traditional alarms, video, and access control; and provide general assistance according to customer-specific protocols.
• Dispatch security officers, emergency response teams, facilities personnel, police, fire, and emergency medical services as required by telephone or email.
• Communicate and distribute information to key partners using established communication channels and best practices.
• Escalate complaints and unusual or critical event information to the Shift Supervisor, Manager, and other leadership personnel as directed.
• Report missing, damaged, or inoperative equipment and communications, alarm, video management, or other systems.
• Respond to customer requests for maintenance and other assistance.
• Ensure compliance with policies and procedures relevant to specific locations.
• Document and maintain detailed records of activities and communications during the shift.

Benefits

• Medical, dental, and vision insurance.
• Retirement plan.
• Basic life, AD&D, and disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED