GSOC Operator

Allied Universal•Indianapolis, IN

2d•Onsite

About The Position

Allied Universal® Enhanced Protection Services is seeking a GSOC Operator to support a client in Indianapolis, Indiana. This is a physical security operations role, not a cybersecurity position. The operator helps protect client personnel, facilities, assets, business operations, and reputation by monitoring physical security systems, assessing potential threats, investigating incidents, and communicating timely, actionable information to stakeholders. The role uses open-source information, CCTV systems, access control platforms, alarm monitoring technologies, and other security tools to identify risks and support incident response. It also involves preparing incident reports, escalating security concerns, and helping improve procedures and risk management practices. The ideal candidate has experience in a GSOC, emergency call center, alarm monitoring center, or similar security operations environment, along with strong analytical abilities, sound judgment, attention to detail, and excellent communication skills. The position is based in Indianapolis, Indiana, pays $25.00 per hour, and follows a Monday–Friday schedule from 2:00 PM to 10:00 PM. Required training may occasionally take place outside normal working hours.

Requirements

At least 2 years of GSOC experience, or equivalent experience in an emergency call center, alarm monitoring center, or similar security operations environment.
Strong familiarity with GSOC technologies and physical security systems, including platforms such as ProWatch, Hakimo, ExacVision, Scylla AI, weapons-detection software, and radio communication systems.
Experience with CCTV monitoring, access control systems, alarm monitoring, incident detection, and security event escalation.
Strong analytical and investigative skills, including the ability to assess information and identify potential security risks.
Proficiency in Microsoft Office Suite and familiarity with database and incident management systems.
Excellent written and verbal communication skills.
Ability to prepare clear, accurate, and professional incident reports with correct grammar, spelling, and formatting.
Ability to communicate confidently and effectively with peers, clients, executives, management, and other stakeholders.
Ability to adapt quickly, prioritize competing tasks, and make sound decisions in dynamic situations.
Professional demeanor and composure when responding to stressful or time-sensitive incidents.
Willingness to sign a nondisclosure agreement (NDA) and maintain strict confidentiality.
Ability to attend required training events outside normal working hours when necessary.

Responsibilities

Conduct day-to-day physical security monitoring, incident detection, investigation, and reporting within a Global Security Operations Center.
Monitor CCTV, access control systems, alarms, and other physical security technologies for suspicious activity and potential threats.
Review alerts, investigate incidents, determine appropriate escalation procedures, and conduct follow-up as needed.
Collect, evaluate, and communicate information about physical security incidents to support the safety and security of client personnel, facilities, and assets.
Use open-source information to research and assess potential threats, emerging risks, and security concerns affecting the client and its interests.
Prepare and publish accurate, detailed physical security incident reports using internal incident management systems.
Provide timely situational awareness and communicate significant incidents and risks to management, security personnel, and other relevant stakeholders.
Support incident response and assist with coordination of larger security events and emergencies.
Maintain accurate incident records and follow established security protocols and reporting procedures.
Contribute to the development and improvement of GSOC procedures, operational standards, and risk management practices.
Collaborate with physical security officers, specialists, and cross-functional teams to support effective security operations.
Maintain strict confidentiality when handling sensitive information and client-related matters.