GSOC Operator

Crisis24 • Tempe, AZ

3d • $25 - $28

About The Position

Crisis24 is hiring a GSOC Operator to monitor and respond to security activity as part of a 24/7 operation. The role uses security systems—including access control, video management, and intrusion detection platforms—to assess alerts, dispatch personnel, troubleshoot systems, document incidents, and provide responsive support to employees and security personnel. The operator is also responsible for following Crisis24’s data protection and information security policies, reporting incidents and potential threats, completing regular training, and identifying opportunities for improvement.

Requirements

• High school diploma or equivalent required.
• Ability to multitask and maintain focus in a fast-paced, high-pressure environment.
• Excellent verbal and written communication skills.
• Proficiency in basic computer applications and ability to quickly learn new software and security platforms.
• Strong sense of responsibility and a proactive, problem-solving mindset.
• Ability to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operation.
• Must be able to pass a background check.

Nice To Haves

• An associate or bachelor's degree in a related field.
• Prior experience in a security, dispatch, or customer service role.

Responsibilities

• Proactively monitor multiple screens displaying security systems, including access control, video management, and intrusion detection platforms.
• Acknowledge, assess, and prioritize daily security alerts and intrusion detection alarms in a timely manner.
• Administer and troubleshoot security systems, ensure they are functioning correctly, and report issues to appropriate personnel.
• Dispatch security officers and other relevant personnel in response to alarms or security events, following established performance criteria and protocols.
• Accurately log security events, actions taken, and outcomes in the incident management system.
• Answer inbound calls from employees and security personnel with professional, helpful, customer-service-focused responses.
• Triage incoming service and support calls and redirect them to the appropriate team or individual.
• Adhere to applicable information security procedures and policies, report information security incidents or potential threats to the Information Security Officer, and take a proactive approach to information security.
• Protect Crisis24 and stakeholder data and systems by following policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED