GSOC Operator

Crisis24•Tempe, AZ

About The Position

The GSOC Operator monitors security systems, assesses and prioritizes alerts, troubleshoots system issues, dispatches personnel in response to security events, and documents incidents. The role also answers and triages calls from employees and security personnel. It supports a 24/7 operation and requires flexible availability, including nights, weekends, and holidays. The operator is responsible for following applicable information security policies and procedures, reporting incidents or potential threats, completing regular training, and identifying opportunities to improve information security.

Requirements

High school diploma or equivalent required.
Strong ability to multitask and maintain focus in a fast-paced, high-pressure environment.
Excellent verbal and written communication skills.
Proficiency in basic computer applications and ability to quickly learn new software and security platforms.
Strong sense of responsibility and a proactive, problem-solving mindset.
Ability to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operation.
Must be able to pass a background check.

Nice To Haves

Associate or bachelor's degree in a related field.
Prior experience in a security, dispatch, or customer service role is preferred, but not required.

Responsibilities

Proactively monitor multiple screens displaying access control, video management, intrusion detection, and other security systems.
Acknowledge, assess, and prioritize daily security alerts and intrusion detection alarms in a timely manner.
Administer and troubleshoot security systems, confirm they are functioning correctly, and report issues to appropriate personnel.
Dispatch security officers and other relevant personnel in response to alarms or security events, following established performance criteria and protocols.
Accurately log security events, actions taken, and outcomes in the incident management system.
Answer inbound calls from employees and security personnel with professional, helpful, customer-service-focused responses.
Triage incoming service and support calls and redirect them to the appropriate team or individual.
Adhere to applicable information security procedures and policies as updated on the ISMS.
Report information security incidents and potential information security threats to the Information Security Officer.
Protect company and stakeholder data and systems by following policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.