GSOC Flex Operator - MUST HAVE OPEN AVAILABILITY

Securitas•San Jose, CA

1d•Onsite

About The Position

Global Security Operations Center (GSOC) Operator. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. This role involves investigating alarms, assisting employees with safety and security concerns, monitoring employee travel safety, reviewing systems for potential risks, coordinating corporate responses, and compiling daily and incident reports. The operator must follow procedures for managing various incidents, from local to global crises, and provide back-up and on-call support as needed.

Requirements

High school diploma or equivalent required
At least 18 years of age
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
Associate’s degree or 2+ years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security
Strong Customer Service skills
Excellent written and verbal communication skills
Ability to read, write, and speak clearly in English
Ability to multitask in a fast paced, at times stressed work environment
Strong team player
Comfortable with high-tech work environment, and constant learning of new tools and innovations
Flexibility to work all shifts, and willingness to assist the team with overtime when needed
Proficient in Microsoft Windows and Office Suite

Nice To Haves

Prior experience in a security operations center, or similar is highly preferred
Bachelor’s degree in Information Technology, International Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice or related discipline
Experience with security systems, including alarm monitoring, electronic access control, and CCTV
Supervisory experience, ideally in a security role

Responsibilities

Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
Assisting company employees in all concerns that pertain to safety and security
Monitoring travel safety and security of company’s employees
Conducting ongoing review of multiple systems and sources to detect potential risks
Notifying and coordinating corporate response by distribution of advisories and other communications
Compiling daily reports and incident reports
Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises
Provides back-up, support, and on-call function as needed
Perform other related duties and special projects as required
Gather and prepare reports on individual and team performance metrics