Growth Strategist, Scale (Customer Success)

Clay Labs • New York, NY

6d

About The Position

Our mission at Clay is to help organizations turn any growth idea into reality, viewing growth as a creative practice rather than a formula. We believe that finding and reaching best-fit customers requires unique ideas and constant iteration, and as AI accelerates execution, creativity becomes the lasting advantage. We currently serve thousands of customers, including Anthropic, Notion, Google, and Ramp, by providing unique data, signals, and AI research for their go-to-market strategies. In 2025, Clay raised a $100M Series C round with backing from investors like Sequoia, CapitalG, and First Round, and achieved $100M in revenue. By 2026, we announced a second employee tender offer at a new $5B valuation and launched a community equity round for customers, agency partners, and club members. Our community comprises over 11,000 customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30,000 Slack members. Our culture is distinctive, with team members pursuing diverse interests outside of work, such as DJs, activists, writers, and more. All employees have access to free world-class coaches specializing in creativity and management. Our work is guided by operating principles like negative maintenance and non-attached action. We have been featured in publications like the NYT and Forbes, and employee experiences can be found on Glassdoor. The Growth Strategy team at Clay collaborates with highly innovative go-to-market operators from leading SaaS companies. We are seeking founding Growth Strategists to closely support these customers in achieving their goals using Clay. This role differs from a traditional CSM; it involves understanding customer business objectives, onboarding them to Clay to meet those goals, and proactively identifying expansion opportunities through product and Clay-enriched data.

Requirements

• Possess a genuine passion for Clay, thriving in the product and inspiring similar enthusiasm in customers.
• Demonstrate domain expertise in B2B SaaS and go-to-market operations.
• Have prior direct customer-facing experience in any capacity.
• Be customer value-obsessed and revenue-minded, capable of discussing and expanding customer contracts while prioritizing their best interests.

Nice To Haves

• Prior experience in revops, markops, or other go-to-market operator roles in-house or at an agency.

Responsibilities

• Own onboarding and implementation, focusing on how quickly customers launch their first use case and derive value from Clay, while teaching them the product's intricacies.
• Utilize data (via Clay) to proactively engage high-priority self-serve customers, offering workshops and assistance to enhance their product value.
• Drive expansion by leveraging successful onboarding and adoption to grow customer plans and increase their long-term value from the product.
• Partner with the Head of CX to build new programs for customers as needs evolve, contributing to the development of new processes and teams from inception.
• Act as a steward of customer relationships and a key Clay user, synthesizing customer feedback to collaborate closely with engineering, design, and product teams for new feature development.

Benefits

• All employees can work for free with world-class coaches who specialize in creativity, management, and more.
• Opportunity to participate in employee tender offers and community equity rounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed