Growth Customer Success Manager

Yoodli AI Roleplays

7d • $125,000 - $150,000 • Remote

About The Position

Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. We are building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. We’ve $40M in Series B funding, doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle. As a Growth Customer Success Manager, you will ensure seamless customer experiences across all stages of the customer journey. You’ll bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts. Your work will focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams. We are targeting a East Coast based Remote hire.

Requirements

• 3+ years of experience as an enterprise customer success manager
• Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics
• Experience shaping and executing customer experience strategies for enterprise lifecycle stages
• Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
• Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
• Strong proficiency in customer engagement platforms and CRM tools
• Humility, creativity, and team-first-attitude, with a love for learning

Nice To Haves

• Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
• Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors
• Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency

Responsibilities

• Ensure seamless customer experiences across all stages of the customer journey.
• Bring strong customer relationships.
• Maximize customer satisfaction.
• Drive growth by managing enterprise client accounts.
• Increase customer satisfaction, NPS, retention/product adoption, and business expansion.
• Collaborate closely with sales, product, and leadership teams.

Benefits

• Total compensation is targeted at $125,000 - $150,000 (depending on experience), including variable pay based on quarterly goals
• Equity opportunities at a fast growing company
• Health, dental, vision insurance
• 401k plans
• Unlimited PTO
• free lunches at the office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed