Growth Customer Success Manager

Yoodli • Seattle, WA

1d

About The Position

Yoodli is hiring a Growth Customer Success Manager to retain and grow 40–60 mid-market accounts. The role focuses on building strong customer relationships, increasing satisfaction, driving product adoption, understanding customers’ business objectives, and helping them achieve maximum value from Yoodli. The manager will work closely with Yoodli’s sales, product, and leadership teams. The position offers an opportunity to help build and scale the company and contribute to its team culture.

Requirements

• 3–6 years of experience in customer success or account management.
• Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes.
• Experience running renewals, driving expansion, and leading QBRs.
• Skill in working cross-functionally with sales, leadership, and product teams.
• Proficiency with customer engagement platforms and CRM tools.
• Ability to systematically prioritize accounts based on customer health, adoption, sentiment, and related factors.
• Exceptional verbal and written communication skills, with the ability to articulate ideas clearly and persuasively.
• Excitement about working in a fast-paced, quickly evolving startup environment.
• Humility, a bias for action, a team-first attitude, and a love for learning.

Nice To Haves

• Deep understanding of the SaaS ecosystem and strategies for guiding customers through the adoption curve.
• Comfort embracing AI to enhance efficiency, improve outcomes, and elevate the customer experience.
• Ability to develop strategies, playbooks, and best practices throughout the customer lifecycle, from onboarding to renewal and expansion.

Responsibilities

• Retain and grow a portfolio of 40–60 mid-market accounts.
• Build strong customer relationships and increase customer satisfaction.
• Drive product adoption and help customers use Yoodli in alignment with their business objectives.
• Ensure customers achieve maximum possible value through their partnership with Yoodli.
• Run renewals, drive expansion, and lead QBRs.
• Work cross-functionally with sales, product, and leadership teams to deliver customer value.

Benefits

• Equity opportunities at a fast-growing company.
• Health, dental, and vision insurance.
• 401(k) plans.
• Flexible PTO.
• Free lunches at the office.
• Competitive compensation, including cash base and commission compensation.
• Opportunity to work with the founding team and mentors.
• Opportunity to join and help define a fun, inclusive, highly motivated team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed