Growth Customer Success Manager

Yoodli AI Roleplays • Seattle, WA

1d • $110,000 - $140,000

About The Position

Yoodli is seeking a Growth Customer Success Manager to retain and grow 40–60 mid-market accounts. The role focuses on building strong customer relationships, increasing satisfaction, driving product adoption, and helping customers achieve their business objectives and maximum value from their partnership with Yoodli. The manager collaborates closely with sales, product, and leadership teams.

Requirements

• 3–6 years of experience in customer success or account management.
• Proven ability to manage customer relationships, drive adoption, and achieve successful customer outcomes.
• Experience running renewals, driving expansion, and leading QBRs.
• Skill working cross-functionally with sales, leadership, and product teams to deliver customer value.
• Proficiency with customer engagement platforms and CRM tools.
• Strong ability to prioritize accounts based on customer health, adoption, sentiment, and related factors.
• Exceptional verbal and written communication skills, including the ability to articulate ideas clearly and persuasively.
• Enthusiasm for working in a fast-paced, quickly evolving startup environment.
• Humility, bias for action, a team-first attitude, and a love of learning.

Nice To Haves

• Deep understanding of the SaaS ecosystem and strategies for guiding customers through the adoption curve.
• Comfort embracing AI to improve efficiency, outcomes, and the customer experience.
• Ability to develop strategies, playbooks, and best practices across the customer lifecycle, from onboarding through renewal and expansion.

Responsibilities

• Retain and grow a portfolio of 40–60 mid-market accounts.
• Build strong customer relationships and increase customer satisfaction.
• Drive product adoption and help customers use Yoodli in support of their business objectives.
• Ensure customers achieve maximum value from their partnership with Yoodli.
• Run renewals, drive account expansion, and lead QBRs.
• Work cross-functionally with sales, product, and leadership teams to deliver customer value.
• Prioritize accounts systematically based on customer health, adoption, and sentiment.

Benefits

• Equity opportunities at a fast-growing company.
• Health, dental, and vision insurance.
• 401(k) plans.
• Flexible PTO.
• Free lunches at the office.
• Opportunity to work with the founding team and mentors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed