Director, Strategic Customer Success & Growth
About The Position
As the Director of Strategic Customer Success & Growth, you will serve as a key executive partner driving account retention, strategic expansion, and operational excellence across enterprise clients. In this high-impact leadership role, you will own client satisfaction both directly and by managing a team of Strategic Customer Success Partners. You will act as a trusted advisor to client C-suites—translating complex supply chain metrics into strategic growth opportunities, conducting regular site visits, and partnering closely with Operations to deliver game-changing logistics solutions.
Requirements
- High School Diploma or GED equivalent.
- 7+ years of progressive experience in supply chain, transportation management, or 3PL logistics.
- 3+ years of direct people management or team leadership experience.
- Proven track record of financial ownership (P&L, net revenue, or client cost-savings targets) for a managed book of business.
- Demonstrated executive presentation skills with strong experience delivering data-driven business reviews (QBRs/MBRs) to C-suite and senior leadership.
Nice To Haves
- Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field.
- Deep proficiency with productivity and data tools (Google Workspace, Microsoft Excel, Power BI, or Tableau).
- Solid understanding of project management methodologies and cross-functional execution.
- Proven ability to interpret complex supply chain data to drive actionable, continuous improvement recommendations.
Responsibilities
- Own retention, contract renewals, and commercial strategy across assigned accounts in close partnership with the Customer Success team
- Hire, train, and empower a high-performing team of Strategic Customer Success Partners to deliver consistent, best-in-class service.
- Serve as the strategic voice of the customer across internal departments (Operations, Finance, Product, and Procurement) to build long-term executive trust.
- Identify retention risks and expansion opportunities, supporting solutions design and new business pipeline growth.
- Maintain direct financial responsibility and budgeting oversight for customer revenue, P&L performance, and margin targets.
- Connect client needs directly to Product Development through design partnerships to continuously evolve Uber Freight’s solution set.
- Travel to customer sites as needed (up to 50%).
Benefits
- company sponsored health plan
- dental and vision benefits
- 401k match
- financial and mental wellness benefits
- parental leave
- short- and long-term disability coverage
- life insurance
- performance or sales incentive bonus program
- Uber Freight equity awards
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
High school or GED
