Director, Strategic Customer Success & Growth

Uber Freight • St. Louis, MO

1d • Hybrid

About The Position

The Director, Strategic Customer Success & Growth is an executive partner responsible for account retention, strategic expansion, and operational excellence across enterprise clients. The role owns client satisfaction directly and through management of a team of Strategic Customer Success Partners. It serves as a trusted advisor to client C-suites, translating supply chain metrics into strategic growth opportunities, conducting customer site visits, and partnering with Operations to deliver logistics solutions. The position is hybrid and may require travel to customer sites up to 50%.

Requirements

• High school diploma or GED equivalent.
• At least 7 years of progressive experience in supply chain, transportation management, or 3PL logistics.
• At least 3 years of direct people management or team leadership experience.
• Proven financial ownership of a managed book of business, including P&L, net revenue, or client cost-savings targets.
• Demonstrated executive presentation skills and experience delivering data-driven business reviews (QBRs/MBRs) to C-suite and senior leadership.

Nice To Haves

• Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field.
• Deep proficiency with productivity and data tools such as Google Workspace, Microsoft Excel, Power BI, or Tableau.
• Solid understanding of project management methodologies and cross-functional execution.
• Ability to interpret complex supply chain data and develop actionable continuous-improvement recommendations.

Responsibilities

• Own retention, contract renewals, and commercial strategy across assigned accounts in partnership with the Customer Success team.
• Hire, train, and empower a high-performing team of Strategic Customer Success Partners.
• Represent the customer's strategic interests across Operations, Finance, Product, and Procurement, building long-term executive trust.
• Identify retention risks and expansion opportunities, and support solution design and new-business pipeline growth.
• Maintain direct financial responsibility and budget oversight for customer revenue, P&L performance, and margin targets.
• Connect client needs with Product Development through design partnerships to continuously evolve Uber Freight’s solutions.
• Travel to customer sites as needed, up to 50%.

Benefits

• Company-sponsored health plan
• Dental benefits
• Vision benefits
• 401(k) match
• Financial wellness benefits
• Mental wellness benefits
• Parental leave
• Short-term disability coverage
• Long-term disability coverage
• Life insurance
• Potential eligibility for a performance or sales incentive bonus program
• Potential participation in Uber Freight equity awards
• Other compensation depending upon the role

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED