Growth Account Executive - SMB

AppFolio•Dallas, TX

1d•Hybrid

About The Position

The Growth Account Executive - SMB is a full-cycle sales professional responsible for selling a portfolio of products into AppFolio’s existing SMB customer base. You will own and strategically manage an assigned book of business and are responsible for developing territory plans, forging relationships with executive stakeholders, and structuring multi-year, multi-product agreements. Success in this role requires the ability to act as a strategic consultant, exposing performance gaps, and driving adoption through a complex, multi-threaded sales cycle. SMB Growth Account Executives are subject matter experts for the products they sell, and are supported internally by focused teams committed to winning and onboarding deals that are healthy and ethical. This is a high velocity sales motion, with required in-office presence three days/week.

Requirements

2-3+ years of B2B full-cycle sales or business development experience, preferably in SaaS.
Proven track record of quota achievement and experience managing sales cycles.
Excellent presentation and communication skills with a proven ability to engage C-Level executives.
Obtaining a Property & Casualty Insurance license is a requirement. Existing license holders are desirable; non-license holders will be enrolled in training to take the exam within 30 days of hire.
Strong experience with Salesforce, Gong, Google Docs, PowerPoint, Excel, and Zoom.
Business Owner Mindset: Views their pipeline and territory as a personal business, recognizing they have all the resources needed to be successful and taking full accountability for performance.
Growth Mindset: Embraces change and uncertainty; views challenges (such as a difficult territory) as an exciting opportunity to learn and unlock growth rather than an excuse.
Grit & Resilience: Demonstrates emotional balance, avoiding the "highs and lows" of sales; does not become paralyzed by inaction but instead settles in to control the controllable factors.
Urgency & Precision: Acts with urgency and high attention to detail to reduce customer friction, ensuring contracts and deal logistics are executed correctly the first time.
Resourceful Problem-Solver: Knows how to source their own data and answers and "quarterback" issues (e.g., Support or Billing) without impacting deal velocity.
Constructive Communicator: Leads with facts rather than emotion and knows how to broach concerns with Leadership in a way that is constructive for the business and customer.
Say/Do Attitude: You consistently do what you say you are going to do with high reliability and accountability, ensuring that your actions always match your commitments.
Collaborative Multiplier: Actively engages in team channels and meetings, taking initiative to fill voids (e.g., creating team resources) and multiplies the strengths of others rather than just solving for themselves.
Challenger Mentality: Embraces Challenger Sales Methodology. Does not sell on features but uses a discovery-focused approach to uncover pain, tying it back to value and business performance.
Customer Obsessed: Rooted in the belief that "we win when our customers win," striving to exceed expectations and build trust by listening, learning, and taking action.
Culture Carrier: Lives "The AppFolian Way" our guiding values and commitment to how we show up every day for our teams, our customers, and each other.

Nice To Haves

Existing insurance license holders are desirable.

Responsibilities

Strategically manage and accurately forecast a complex sales pipeline.
Design and execute strategic territory plans to identify high-potential accounts.
Drive direct decision-maker and mobilizer involvement, building consensus across multiple stakeholder groups and ensuring you are multi-threaded with the team members most impacted by the solution.
Act with urgency and are detail-oriented to reduce customer friction. This includes executing contracts correctly the first time and "quarterbacking" customer issues with Support or Billing to resolve them quickly without impacting the deal cycle.
Utilize a Challenger-focused sales motion and effective discovery to uncover pain and performance gaps regarding the customer's business then tie that back to value to build a business case that recoups the cost of ownership.