Groups Sales Manager

Granlibakken Tahoe•Tahoe City, CA

19d

About The Position

The Groups Sales Manager manages sales and execution for group business at Granlibakken Tahoe, including conferences, retreats, meetings, weddings, family reunions, and banquets. The role covers customer relationship development and the full group process, from inquiries, site visits, proposals, planning, and on-site coordination through exit and rebooking strategies. The manager serves as the group customer advocate and liaison to internal operational departments, coordinating resort services and ensuring delivery according to customer plans.

Requirements

Excellent guest-service and English communication skills required.
Intermediate to advanced computer and typing skills required.
Ability to walk at least five miles per workday, including stairs and uneven or icy ground.
Ability to carry loads of 25 pounds between venues and buildings.
Ability to change workdays and times based on group activity at the resort.

Nice To Haves

Minimum one year of hospitality, group sales, or events experience preferred.
Previous guest-service and group-sales experience preferred, but not essential.
Bachelor’s degree in Hospitality preferred.

Responsibilities

Manage inbound and outbound group inquiries and communications; build customer relationships, identify needs, and profile groups.
Check calendars and lodging availability, select rates and obtain approval, prepare and secure contracts, and set and collect deposits.
Prepare Banquet Event Orders and diagrams for customer review and sign-off; manage rooming lists or individual-pay registrations as applicable.
Reconcile and issue final invoices and collect payment.
Liaise between customers and internal customer experience, fulfillment, facilities, venues, and other related teams.
Coordinate group plans and catering needs with required teams and ensure on-site delivery of resort products and services.
Use relevant software to create and update room blocks, contracts, rates, Banquet Event Orders, final invoices, group reports, surveys, and change logs.
Keep customers informed about task status, pending items, and action items, and coordinate necessary changes.
Attend planning meetings and conference calls, review group files and Banquet Event Orders, and partner with customer planning teams to identify and resolve issues before arrival.
Attend site and planning visits, welcome receptions, pre-con and post-con meetings, and internal meetings related to security, parking, or production; attendance is in person.
Proactively address potential meeting-space setup or lodging-room issues and use available resources to meet requests or resolve customer issues.
Ensure meeting-room lighting, temperature, audiovisual equipment, and furniture setups meet customer expectations.
Maintain knowledge of local attractions and events to offer add-on experiences.
Perform other duties as assigned.