Groups Coordinator @ Bandon Dunes Golf Resorts
About The Position
The Groups Coordinator is the primary contact for assigned groups, guiding organizers from their initial inquiry through the end of their visit. The role coordinates lodging, tee times, transportation, activities, dining, and other group details; sends confirmations and itineraries; maintains accurate records and the annual outings calendar; and manages group deposits, payments, account reconciliation, final statements, and payment collection. The coordinator works with the Groups & Events team, cross-training with Event Liaisons and assisting with event documentation, guest correspondence, BEOs, and schedules. The role also includes leading property tours, supporting special requests such as custom merchandise, and reviewing guest feedback to recommend improvements. The schedule varies with group activity and business needs and includes evenings, weekends, and holidays. Work is split between the office and resort property, including walking outdoors in coastal weather and near active golf courses. The position requires extended standing and walking, occasional lifting up to 50 pounds, and a valid driver's license with a clean driving record. Resort vehicles may be driven when authorized. Food handler and alcohol service certifications are needed for some duties but can be obtained after hire.
Requirements
- About one year of experience in group or event coordination, hospitality, customer service, or related training.
- Strong organizational skills and attention to detail, including the ability to manage multiple groups and priorities independently.
- Comfort with processing payments, reconciling accounts, and ensuring financial accuracy.
- Clear professional communication and the ability to build working relationships across the resort.
- Ability to stay calm when plans change, respond to guest concerns, solve issues, and seek help when appropriate.
- Familiarity with Outlook, Word, and Excel, and willingness to learn property management and event systems.
- Valid driver's license and clean driving record.
- Ability to stand and walk for extended periods, up to five hours at a time, and occasionally lift up to 50 pounds.
- Ability to work evenings, weekends, and holidays as required by group activity and business needs.
Nice To Haves
- Golf industry experience is a plus but is not required.
Responsibilities
- Serve as the primary contact for groups from initial inquiry through the end of their visit.
- Answer questions, send confirmations and itineraries, and follow through on commitments to group organizers.
- Coordinate lodging, tee times, transportation, activities, dining, and other group arrangements.
- Maintain accurate group records in the property management system and help maintain the annual outings calendar.
- Process and track group deposits, payments, and charges; reconcile accounts; review final statements; and collect final payments on time.
- Cross-train with Event Liaisons and assist with event documentation, guest correspondence, BEOs, and event schedules.
- Support the Groups & Events team during busy periods while keeping assigned groups on track.
- Lead property tours for prospective clients and explain what the resort offers.
- Assist with special requests, including custom merchandise.
- Review guest feedback and suggest improvements to the group experience.
Benefits
- Comprehensive benefits package covering health, wellness, and financial future.
- Paid time off plan.
- Complimentary golf privileges.
- Quarterly incentives when resort-wide performance goals are met.
- Complimentary lunch in the Staff Cafe during shifts.
- Discounts on resort dining and merchandise.
- Supportive, collaborative work environment.
- Continuous training and development opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
