Groups Coordinator @ Bandon Dunes Golf Resorts
About The Position
The Groups Coordinator serves as the primary contact for groups from their initial inquiry through the end of their stay. The role coordinates lodging, tee times, transportation, activities, dining, and other trip details; communicates with organizers; and maintains accurate group records and the annual outings calendar. The coordinator processes and tracks deposits, payments, and charges, reconciles accounts, reviews final statements, and collects final payments. As part of the Groups & Events team, the coordinator cross-trains with Event Liaisons and assists with event documentation, guest correspondence, BEOs, and event schedules. The role also includes leading property tours, helping with special requests such as custom merchandise, and using guest feedback to suggest improvements. The position splits time between the office and the resort property. The schedule varies with group activity and business needs and includes evenings, weekends, and holidays. Work may involve walking the property in coastal weather, working near active golf courses, standing and walking for extended periods, and occasionally lifting up to 50 pounds. A valid driver's license and clean driving record are required; food handler and alcohol service certifications may be obtained after hire for duties that require them.
Requirements
- About one year of experience in group or event coordination, hospitality, customer service, or related training.
- Strong organizational skills, attention to detail, and ability to manage multiple groups and priorities independently.
- Comfort with processing payments, reconciling accounts, and handling financial information accurately.
- Clear professional communication and the ability to build working relationships across the resort.
- Ability to remain calm when plans change, address guest concerns, and seek assistance when needed.
- Familiarity with Outlook, Word, and Excel, and willingness to learn property management and event systems.
- Valid driver's license and clean driving record.
- Ability to stand and walk for extended periods, up to five hours at a time, and occasionally lift up to 50 pounds.
Nice To Haves
- Golf industry experience.
Responsibilities
- Serve as the main point of contact for assigned groups from initial inquiry through departure, answering questions and sending confirmations and itineraries.
- Coordinate lodging, tee times, transportation, activities, dining, and other group trip details.
- Maintain accurate group records in the property management system and help maintain the annual outings calendar.
- Process and track deposits, payments, and charges; reconcile accounts, review final statements, and collect final payments.
- Cross-train with Event Liaisons and assist with event documentation, guest correspondence, BEOs, and event schedules.
- Lead property tours for prospective clients and assist with special requests, including custom merchandise.
- Review guest feedback and suggest improvements to the group experience.
- Help other team members as needed while keeping assigned groups on track.
Benefits
- Comprehensive benefits package covering health, wellness, and financial future.
- Paid time off.
- Complimentary golf access.
- Quarterly incentives when resort-wide performance goals are met.
- Complimentary lunch in the Staff Cafe during shifts.
- Dining and merchandise discounts throughout the resort.
- Supportive collaborative work environment.
- Continuous training and development opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
