Groups Coordinator
HEI Hotels and Resorts•Alpharetta, GA
•Onsite
About The Position
Oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.
Requirements
- Hotel experience preferred.
- Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
- Ability to make accurate mathematical calculations using 10-key.
- Must have analytical ability to assess reservation trends and make related decisions.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Responsibilities
- Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
- Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
- Calculate and prepare rooms reports to determine sources of business using various computer systems.
- Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
- Communicate both verbally and in writing to provide clear direction to staff.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Retirement benefits
- Free lunch or dinner during your shift in our Associate Cafe
- Free gated on-site parking
- Provided uniforms
- Discounted dry cleaning rates on-site
- Marriott's discounted hotel room program at thousands of Marriott locations around the world
- Supplemental, Spousal and Child Life insurance
- Short and Long-Term Disability plans
- 401(k) Savings Plan with matching funds
- Discounts through our 'YouDecide' program
- Hotel Room Discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
