Group Specialist

Norwegian Cruise Line Holdings Ltd.•Sunrise, FL

About The Position

Responsible for selling Norwegian Cruise Line reservations directly to consumers by cultivating and maintaining customer relationships. This entails making phone calls with the intent of promoting and selling group reservations, driving direct group and individual reservations and sales ensuring a superior customer service experience.

Requirements

High School Diploma or equivalent required
Minimum 1 year sales experience required
Must have excellent verbal communication skills in order to effectively communicate with direct guests on the telephone and internally
Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries
Proven record of excellent customer service and retention skills
Must be able to multi-task and work efficiently in a high energy sales environment that is goal and/or quota driven
Problem solving, research, and resolution skills
Negotiation skills and the ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines
Adherence to dress code is strictly enforced

Nice To Haves

Bachelor's degree in Marketing, Business Administration or related field of study preferred
Cruise sales experience preferred

Responsibilities

Promote sales to direct consumers by initiating calls and acting on leads and/or prospects in order to identify travel needs.
Present and explain Norwegian Cruise Line products and make travel recommendations.
Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, and identifying and meeting customer needs and expectations.
Follow up with consumers in order to close sales.
Research and resolve general and specific reservation inquiries. This includes general questions, latitude information, related amenities, etc). for group and individual bookings.
Build and maintain effective relationships with new and existing consumers.
Maintain consumer prospect lists/contact database in order to identify customer's travel trends.
Seek opportunities to promote and sell group reservations based on client travel history.
Acquire in depth industry and company knowledge in order to articulate product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
Contact direct group leads and qualify them based on their group's needs and requests.
Make recommendations and secure, allocate, and book group space and forward group contract to direct guest.
Maintain a relationship with group leader and individual group guest.
Attend and actively participate in daily team meetings or relevant sales trainings in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
Perform other job-related functions as assigned.