Group Travel Specialist

Group Voyagers•Remote, US,

1d•Remote

About The Position

Globus family of brands, with over 95 years in the travel industry, offers culturally rich vacation experiences across more than 70 countries. The company, a leader in international travel, provides well-planned tours, cruises, and vacation packages. The Customer Care division focuses on growing the trade business through various sales channels, including retail travel sellers, third-party resellers, and group sales. This division encompasses departments such as Reservation & Associate Support, Digital Support, Trade Groups, Training, Sales, Service, and Guest Services, all interacting directly with travel agents to sell products, answer inquiries, and resolve issues.

Requirements

Bachelor’s degree in a related field; or three to five years of related experience and/or training; or equivalent combination of education and experience.
Group travel reservation/booking experience is a plus.
Three to five years in an administrative role.
Product planning and travel destination knowledge.
Knowledge of Sales processes.
Knowledge and ability to read and speak to policies/procedures.
Strong public speaking skills.
Ability to build Travel industry knowledge.
Experience with CRMs, Microsoft Office, especially Word and Excel.
Dynamics experience is a plus.
Knowledge of Siebel preferred.
Time management skills.
Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.

Nice To Haves

Group travel reservation/booking experience
Dynamics experience
Knowledge of Siebel

Responsibilities

Maintain day-to-day administrative tasks for assigned groups.
Respond to internal and external partners in a timely manner.
Assist with assigned groups and other Group Travel Specialists' groups via phone.
Understand and communicate group policies and procedures.
Monitor the growth of assigned groups and maintain group space.
Collaborate with departments such as Sales, Air, and Inventory.
Handle difficult conversations regarding space limitations and tour cancellations.
Participate in monthly meetings with the sales team.
Oversee and support the day-to-day operations and/or activities of assigned groups.
Maintain Siebel calendar and work requests.
Work on and understand weekly reports sent by management.
Monitor the materialization growth of assigned groups.
Provide oversight on group policies and procedures.
Assist with calls on other associates' assigned groups.
Prevent and solve customer issues to ensure mutual satisfaction between customer needs and business needs.
Manage and track all internal and external escalations from assigned groups.
Collaborate closely with assigned Inside Sales Representative and Business Development Manager.
Build solid business relationships with clients, internal partners (air, operations, and guest services), and worldwide offices.
Coordinate with the Inventory department to prevent issues on group bookings and ensure inventory availability or restrictions.
Adapt to new systems and policy changes.
Engage in weekly team huddles and assigned territory meetings.