Group Services Coordinator

Holland America Group•Fort Lauderdale, FL

1d•Hybrid

About The Position

The Coordinator, Group Services is responsible for communicating with guests, Travel Advisors, incentive companies, internal relevant departments and is essential to understand the needs and arrange group and wedding venues, onboard events, and dining requests. Planning and scheduling group events, weddings, special events, in-port functions and dining arrangements are key responsibilities. Additionally, collecting and processing payments for prepaid group events and weddings, special events or in-port functions are part of the role. Managing and maintaining GO & OEM group dining allocation for all ships is crucial. Support for the onboard Events & Guest Services Supervisor with inquiries related to groups, weddings, special events or in-port functions is also provided.

Requirements

Coordinates and plans the execution of group & wedding related onboard activities and amenities in conjunction with the relevant shoreside and shipboard stakeholders.
Handle complex booking issues and customer inquiries, requiring quick and effective resolution strategies.
Works collaboratively in a diverse team environment to complete assignments by specified deadlines.
Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
Strong time management and organizational skills
Ability to maintain reliable and consistent attendance
Capacity to be punctual and meet deadlines
Ability to collaborate effectively with colleagues and work as part of a team
Demonstrated professionalism in all interactions and tasks.
Guest centric with strong customer service skills.
Great sense of ownership service recovery.
Creative, efficient and effective bottom line operator.
Strong planning skills, with an innovative, hands-on, practical approach.
Flexibility to travel on short notice for operational support.
Customer Service / Event Planning - minimum 1 year AND/OR
Hospitality – minimum 1 year OR
Sales – minimum 1 year

Responsibilities

Communicates with guests, Travel Advisors, incentive companies and relevant shoreside & shipboard departments.
Manages and maintains GO & OEM group dining allocation for all ships.
Supports the shipboard Events & Guest Services Supervisor with any inquiries pertaining to groups, weddings or special events.
Collects and processes payments for prepaid group events , Weddings, special events or in-port functions.
Supports both shoreside and shipboard teams with the planning and coordination of in-port functions & events.