Group Sales Manager

Transwestern•Houston, TX

7d•Onsite

About The Position

Join the team at Hotel Granduca and help create unforgettable experiences in the heart of Houston, Texas. As a luxury boutique hotel and a proud Transwestern Hospitality Group property, Hotel Granduca blends timeless European elegance with warm Texas hospitality. We offer exciting hotel careers and hotel jobs for individuals who are passionate about service, creativity, and excellence. Here, your talent is valued, your growth is supported, and your work makes a meaningful impact—every day. If you’re inspired by exceptional service and a culture rooted in teamwork, professionalism, and pride in delivering memorable guest experiences, we invite you to apply and begin a rewarding career journey with Hotel Granduca. POSITION SUMMARY: The Group Sales Manager plays a crucial role in driving group revenue, building client relationships, and ensuring memorable experiences for short and long-term guests. This position is responsible for positioning the hotel as the preferred luxury venue for group events, including corporate meetings, social events, weddings, and other large gatherings. The Group Sales Manager will create and implement strategic sales plans, negotiate contracts, and coordinate with various hotel departments to ensure exceptional service delivery.

Requirements

3-5 years of experience in group sales or related roles, ideally with a focus on luxury or boutique properties.
Proven experience in group sales, event sales, or hotel sales, preferably in a luxury or boutique hotel environment.
In-depth knowledge of the luxury hospitality market and the group event planning process.
Proficiency in hotel sales and event management software (e.g., Delphi, Salesforce, etc.).
Exceptional negotiation, communication, and interpersonal skills.
Ability to manage multiple client accounts, prioritize effectively, and drive results.
Strong organizational skills, attention to detail, and ability to handle a high volume of work.
A passion for delivering an exceptional luxury guest experience and high-end customer service.
The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field is preferred.
A network of contacts in the corporate, meetings, and events industries is highly desirable.

Responsibilities

Develop and implement strategies to target and acquire group business across various segments (corporate, social, weddings, etc.).
Conduct market research to identify new group sales opportunities and trends in the luxury hospitality industry.
Set and achieve sales goals and revenue targets for group bookings, ensuring alignment with the hotel’s business objectives.
Build and maintain strong relationships with corporate clients, event planners, travel agencies, and meeting coordinators.
Meet regularly with clients to understand their needs and offer customized packages and services tailored to their group’s requirements.
Provide exceptional customer service throughout the booking process, event execution, and hotel stays (for our short and long-term guests), ensuring the hotel’s standards are met.
Negotiate group contracts, including room rates, food and beverage packages, and event-related services.
Collaborate with the event planning team to ensure the seamless execution of group events, from booking through to final execution.
Responsible for managing long-term stay guests by building and maintaining strong relationships through consistent communication and personalized attention, coordinating tailored amenities and services to enhance comfort during extended stays, and Identifying upsell opportunities for premium services and amenities to maximize revenue.
Ensure contracts are properly executed, payments are collected, and all logistics are thoroughly planned and managed.
Work closely with marketing, operations, and event planning teams to execute targeted promotional campaigns for group business.
Coordinate with the reservations team to manage room blocks, special rates, and accommodations for group guests.
Collaborate with food and beverage teams to ensure high-quality catering and dining options for group events.
Track and report on group sales performance to leadership, focusing on revenue generated, booking conversion rates, and other key performance indicators (KPIs).
Identify areas of opportunity and improvement.
Maintain accurate records in the hotel’s CRM or sales system, documenting client communications, contracts, and group event details.
Provide regular performance updates to the Sales Director or General Manager, identifying areas of opportunity and improvement.
Attend networking events, trade shows, and conferences to promote the hotel and generate new group sales opportunities.
Represent the hotel at industry functions, fostering relationships with decision-makers and influencers in the luxury event market.
Serve as a brand ambassador, ensuring all sales efforts reflect the hotel’s luxury standards and exceptional guest experience.
Other duties as assigned.