Group Sales Manager
About The Position
The Group Sales Manager will be an integral part of the team that actively solicits and handles inquiries of groups that exceed 10 guestrooms per night and below 50 guestrooms per night. This role participates in the continuing effort to deliver distinctively different guest experiences and nurture lasting relationships with customers, focusing on building long-term, value-based customer relationships that enable the achievement of optimum sales objectives. The Lake Nona Wave Hotel, opened in December 2021, is a luxury lifestyle hotel located in the heart of an innovative community, offering intuitive technology, unique wellness programs, and inspired restaurant and bar concepts. CoralTree Hospitality, the management company, is committed to core values that shape interactions and create engaging environments where team members can thrive.
Requirements
- Minimum of three years in a Hotel Group Sales Manager position with proven successful track record of closing sales and effectively negotiating high volume financial contracts and consistently achieving or exceeding sales goals.
- Previous experience and enthusiasm selling passionate people, authentic experiences, and distinctively different service to others in a team-oriented environment.
- Great communicator. Verbally creating a picture of the amazing experiences we can create for a group requires excellent listening skills, attention to detail, and the ability to communicate effectively in English both verbally and through excellent written communication.
- Excellent Administrator. Organization and the ability to create, implement, and analyze manual and automated reports coupled with a comprehensive knowledge of technical and managerial applications of PMS, Delphi, and appropriate PC applications.
- A qualified applicant is a proven closer and thrives on the challenge of finding new business but understands the operation and the administrative requirements and ensures he/she is fulfilling those needs as an integral part of the team.
Nice To Haves
- Bachelor's degree preferred in hospitality, sales & marketing, or business administration.
- We are in the business of bringing dreams to life and it requires operational understanding and innovative thinking to result in the flexibility to produce those dreams.
- People Person. The best part of selling is creating and building lasting relationships with our guests and team members.
Responsibilities
- Identify and enthusiastically create new contacts and develop sales leads through phone solicitation/prospecting, sales calls, trade shows, etc. Some travel will be required.
- Respond to sales inquiries and contact potential clients to build and nurture lasting business relationships.
- Understand the overall market – competitors’ strengths and weaknesses, economic trends, supply, and demand, etc. and strategically sell against our competition.
- Take the initiative to go beyond the ordinary to differentiate us from the competition and create loyalty.
- Understand fully the hotel amenities, venues, and options and provide recommendations to create authentic and distinctively different experiences for our groups.
- Anticipate our guests' needs and respond promptly.
- Create, execute, and support the operational aspects of business booked (e.g., generating proposals, writing contracts, and customer correspondence).
- Produce quotes and written confirmation to all clients.
- Maintain timely and accurate recording of activity to include appointments, calls made, and business leads.
- Foster positive and productive relationships with all team members of Lake Nona Hotels, particularly on the Sales, Marketing and Events Teams as well as the Executive Committee members and hotel leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
