Group Sales Manager

DREAMWEAVER HOTELS LLC • Chicago, IL

1d • $60,000 - $67,000 • Onsite

About The Position

theWit Chicago, a Hilton Hotel is a luxury lifestyle hotel located in the heart of downtown Chicago’s Loop and Theater District. Surrounded by premier dining, entertainment, shopping, and corporate offices, the hotel serves a diverse mix of business and leisure travelers in a fast-paced, high-energy hospitality environment. As a Group Sales Manager, you will deliver exceptional guest experiences every day by creating a welcoming, thoughtful, and dynamic service environment. This fast-moving position requires strong attention to detail, quick and thorough responses, and relationship-building skills from those who are not afraid to be imaginative or inspired. You’ll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Previous hotel and sales experience required and Hilton experience a plus.

Requirements

• 3+ years of experience in hotel catering, social catering, or event sales management
• Established connections within the Chicago hospitality or corporate market preferred
• Experience with Delphi, Social Tables, and Microsoft Office Suite
• Strong sales, negotiation, and business development skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Ability to develop meaningful client and internal relationships
• Experience with revenue forecasting and yield management preferred
• Must be flexible to work evenings, weekends, holidays, and networking events as business demands require
• Professional appearance and adherence to hotel grooming standards required
• Must be able to communicate effectively in the primary language of the hotel
• Reasoning & Decision-Making Ability: This role requires the ability to solve practical problems, make sound business decisions, and adapt to situations with varying levels of complexity and standardization.
• Candidates must be knowledgeable in all aspects of catering and event operations, including service styles, menu planning, room configurations, event setup, and breakdown procedures.

Nice To Haves

• Hilton experience a plus
• Previous hotel and sales experience required

Responsibilities

• Meeting and exceed budgeted room revenue and food and beverage revenue goals as outlined by the hotel’s overall budget.
• Develop assigned market segments by following the Marketing Plan action items utilizing the following sales protocols. Individual weekly goals will be followed as outline in the Sales Office Standards and Procedures.
• Face to Face Appointments and Outside Sales Calls
• Telemarketing/Prospecting
• Site Inspections and On-Site Entertainment
• Networking Functions related to Market Segment
• Client Appreciate Parties
• Local High Rise Infiltration and Exposure for theWit
• Trade Show Participation/Attendance – will require some minimal travel
• Internal Communication
• Servicing of Accounts as needed
• Follow-Up on Leads and Referrals within 4 hours of receipt
• Meet and exceed Food and Beverage revenue goals through catering sales goals for meeting space, and promoting other food and beverage outlets and world famous Roof for private events.
• Lead by example and assist other sales managers/team with direction as needed to create an overall effective sales team.
• Develop Quarterly/Annual SMART Plan for your market segments.
• Assist in maintaining a team effort with fellow sales staff members as well as other departments within the hotel.
• Actively sell and promote all amenities and outlets of the hotel, including meeting space, Spa@theWit, State & Lake Chicago Tavern and 27th floor ROOF lounge.
• Follow the meeting space selling guidelines to ensure maximum room revenue per occupied meeting room.
• Maintain and create account lists in Delphi through accurate entry and proper trace systems to follow up in a timely manner.
• Maintain and create account lists in Delphi through accurate entry and proper trace systems to follow up in a timely manner.
• Maintain active and accurate group contracted filing system as outlined in office procedures.
• Respond promptly to all inquiries, lead referrals, and existing clients; resulting in documentation of all communication preferably within 4 hours.
• Generate new business through personal contacts as described in the above list of activities.
• Communicate and report all activities on a timely basis to the Director of Sales and Marketing by maintaining the following Active and accurate accounts and trace systems using sales software.
• Monthly review of individual sales progress
• Attendance and active participation in daily sales stand up meetings, group yield meetings, and other pertinent meetings as assigned.
• Maintain working knowledge of all other departments in the hotel to work in unison with all departments.
• Maintain working knowledge of all Hilton promotions and maintain up to date training as directed by the brand and through the hotel.
• Develop knowledge of the competition to better aid in the solicitation of accounts and networks with industry peers to increase referral business.
• Follow-up with all clients before, during and after all meetings by up-keeping a current trace system through written, verbal and personal communication with clients.
• Meet with clients on property during meetings and conduct pre-con meetings as necessary.
• Keep abreast of all in-house functions.
• Comply with hotel’s standard code of conduct and all other regulations established by management and employee handbook.
• Be completely knowledgeable of hotel emergency procedures as instructed by hotel management.
• Be familiar with current marketing programs of the hotel with the Director of Sales and Marketing.
• Continually monitor, update, and maintain the Guest Room Control Log.
• Monitor your departments and individual market segments revenue pace vs. actual.
• Review guest list in house/arrivals report to be aware of potential company business to target within assigned market segments.
• Lead theWit experience as instructed by the hotel leaders.
• Represent the hotel in a positive manner at all times.
• Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.
• Recognize the importance of literature, humor, music, science, theatre and culinary arts in making theWit more experience than hotel.

Benefits

• Medical Plans: Choice of three plans to meet your healthcare needs.
• Dental Plans: Two options for dental coverage.
• Vision Insurance: Coverage for routine eye care and eyewear.
• Paid Time Off (PTO): To support work-life balance.
• Accident/Hospital Indemnity/Critical Illness plans (new for 2026).
• 401(k) Retirement Plan: Plan for your future with employer contributions.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
• Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
• Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
• Commuter Benefits: Save on transit and parking expenses.
• Pet Insurance: Options to support your furry family members.
• Hilton travel discounts and employee room rates worldwide
• Career growth and training opportunities
• Access to wellness programs and employee appreciation events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed