Group Sales Manager

Full House Resorts•Rising Sun, IN

18h

About The Position

The Group Sales Manager is responsible for directly soliciting and booking group business for the hotel, F&B, golf, and casino operations. This role involves developing and maintaining a network of contacts within the hospitality industry, managing the day-to-day operations of the sales department staff, and overseeing budgeting, operational review, and forecasting of group business. The manager will also communicate directly with guests, build strong internal and external customer relationships, and participate in the planning of marketing events and related venues. A key responsibility includes reporting any violations of internal controls or state regulations related to gaming activity.

Requirements

Minimum 3 years experience in Hotel Sales/Marketing and Promotions, with at least 2 years in a supervisory/management position.
Thorough knowledge of group business, meeting and convention market.
Bachelor’s degree in Marketing or related field or combination of comprehensive education, training and experience.
Must have great public speaking skills, negotiation and influencing skills and the ability to communicate effectively with all levels of internal and external personnel.
Outgoing, self reliant, enthusiastic personality, strong presentation, written and communication skills; professional appearance; organized and detail oriented; ability to motivate and support the development of the sales staff; knowledge of reservations; group and individual operations; public relations.
Must be able to obtain an Indiana Gaming Commission Occupational License – Level 2

Responsibilities

Directly solicit and book group business for hotel, F&B, golf and casino operation.
Develop and maintain a network of contacts in the hospitality industry, including organizations, meeting planners, group leaders and tour operators.
Manage the day-to-day operation of the sales department staff, to include but not limited to, scheduling, payroll, hiring, recognition, and performance reviews.
Responsible for budgeting, operational review and forecasting of group business. Timely reporting to management regarding all facets of group operations.
Communicate directly with guests; follow through with special requests, provide instructions, address concerns; investigate and resolve customer issues.
Build strong relationships with internal and external customers to ensure the ability to influence, guide and drive the sales process.
Participate in planning and scheduling of marketing events, golfing tournaments, banquets, and related venues with Marketing, Golf, F&B and other staff.
Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Perform miscellaneous duties as assigned.
Greet groups.
Modify duty hours to enhance sales opportunities, participation in trade shows, conventions, meetings and local functions.
Travel as necessary to attend related events such as meetings, tradeshows and group business solicitations.