Group Sales Coordinator-InterContinental Los Angeles Downtown

IHG•Los Angeles, CA

4d•Onsite

About The Position

This role is for a Group Sales Coordinator at the InterContinental Los Angeles Downtown. The hotel is part of IHG, a luxury hotel brand known for its international know-how and sophisticated experiences. The InterContinental Los Angeles Downtown is located in the Wilshire Grand building in the heart of Downtown Los Angeles, offering first-class hospitality. The Group Sales Coordinator will coordinate services for clients and in-house guests, providing administrative and sales support to the department. This involves responding to client needs, promoting teamwork, resolving guest issues, and performing various administrative tasks.

Requirements

High School diploma or equivalent
1 year experience in a sales/catering office or related field
Must speak fluent English
Frequently standing up and moving about the facility
Type at least 50 wpm
Proficient PC computer skills
Carrying or lifting items weighing up to 25 pounds
Communicating with customers, employees, and third parties
Use a keyboard to generate correspondence, reports, etc.
Handling objects, products and computer equipment
Communication skills are utilized a significant amount of time when interacting with clients and guests.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.

Nice To Haves

Some College preferred

Responsibilities

Coordinate services for clients and in-house guests.
Provide administrative and sales support for the department.
Respond to client calls and special requests, obtaining final details, dates, times, and hotel room and meeting room requirements.
Regularly follow-up with clients and maintain accurate and updated information.
Promote teamwork and quality service through daily communication and coordination with other departments.
Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
Resolve requests and/or complaints to the satisfaction of the guest.
Inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
Perform administrative duties such as typing proposals, letters, contracts, etc.
Collect data, update data-bases, and complete departmental monthly reports.
Coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate.
Regularly follow-up to ensure set-up requirements meet client needs.
Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.).