Group Sales Administrative Assistant

Brittain Resorts & Hotels • Myrtle Beach, SC

1d

About The Position

The Group Sales Administrative Assistant supports efficient group sales operations and provides administrative assistance to Group Sales Managers. The role handles incoming calls and inquiries, coordinates group packages with attractions and restaurants, maintains tracking reports, inputs and updates rooming lists, assists with group resumes, creates invoices, processes payments, logs group pickup after departure, and updates lead sources. The assistant also coordinates with Brittain properties as directed, maintains sales office supplies and equipment, and moves between sales offices as needed to support the sales team.

The position requires prior hospitality experience and availability to work Monday through Friday, 9 a.m. to 5 p.m. Because hospitality business needs vary seasonally, team members may be required to work varying schedules, including weekends and holidays.

Requirements

• Prior hospitality experience.
• Availability to work Monday through Friday from 9 a.m. to 5 p.m.; varying schedules, including weekends and holidays, may be required to reflect resort business needs.
• Proficiency with general office equipment and PC applications, including multifunction copiers, Microsoft Word and Excel, databases, and email.
• Strong organization and time-management skills, with the ability to multitask and prioritize effectively.
• Keen attention to detail and commitment to accuracy, confidentiality, and timely completion of tasks.
• Strong problem-solving and creativity skills, with the ability to adapt to significant changes in work tasks.
• Effective communication skills, including listening to, understanding, and clarifying client needs and communicating clearly and professionally with guests, coworkers, and supervisors.
• Reliability, diligence, dedication, responsibility, and self-motivation.
• Teamwork and collaboration skills.
• Passion for providing exceptional service to guests and team members.

Nice To Haves

• Previous sales experience.
• Previous Delphi or SalesPro experience.

Responsibilities

• Handle incoming calls and document detailed inquiries for Sales Managers’ follow-up.
• Perform administrative tasks such as typing, emailing, data entry, filing, faxing, copying, and taking notes or dictation.
• Assist Sales Managers with group packaging, including coordinating with attractions and restaurants.
• Maintain the group packaging tracking report.
• Input rooming lists and update them as needed.
• Assist with group resumes.
• Create group invoices.
• Monitor and process group payments.
• Log group pickup into Salespro after the group’s departure.
• Monitor and update lead sources, including RFPs, CVENT, and CVB sites.
• Coordinate with Brittain properties as directed by Sales Managers or the Senior Director of Sales.
• Maintain sales office supplies and office equipment.
• Move between sales offices as needed to support the sales team.
• Perform other duties as assigned.

Benefits

• Weekly pay.
• Medical and dental insurance.
• Supplemental insurance plans, such as vision and life insurance.
• Paid time off.
• 401(k) retirement plan with company match.
• Bereavement leave.
• Jury duty pay.
• Employee Assistance Program.
• David L. Brittain Scholarship Program.
• Tuition reimbursement.
• Resort accommodations discount.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed