Group Rooms Coordinator
About The Position
The Sheraton Music City Hotel, a facility with 410 rooms and 32,000 square feet of meeting space, is known for its excellent service and dedicated associates. The team is fun, energetic, and enthusiastic, passionate about delivering outstanding service to guests and team members. The hotel encourages applications from diverse backgrounds and values U.S. military experience. This role oversees the efficient operation of the Reservations Department, focusing on selling and inputting guest room blocks to accommodate guest needs and maximize revenue.
Requirements
- Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
- Ability to make accurate mathematical calculations using 10-key.
- Must have analytical ability to assess reservation trends and make related decisions.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Nice To Haves
- Hotel experience preferred
Responsibilities
- Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
- Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
- Calculate and prepare rooms reports to determine sources of business using various computer systems.
- Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
- Communicate both verbally and in writing to provide clear direction to staff.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Benefits
- Free parking
- Complimentary meals
- Incentives for exemplary performance
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
- Vision insurance programs through EyeMed
- Vacation, Sick and Holiday programs
- Pet insurance through the ASPCA
- Supplemental, Spousal and Child Life insurance
- Short and Long-Term Disability plans
- 401(k) Savings Plan with matching funds
- Discounts through our 'YouDecide' and Hotel Room Discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
