Coordinator Group Rooms/ Reservations

Town & Country Resort•San Diego, CA

1d•Onsite

About The Position

At Town and Country Resort, every great stay starts with a seamless plan—and that’s where you come in. As our Full-Time Group Rooms Reservations Coordinator, you’re the mastermind ensuring group guests arrive to exactly what was promised (and then some). This role is critical to the guest experience, acting as the bridge between sales, operations, and the guests themselves. If you love details, thrive in a fast-paced environment, and get a little thrill from making complex room blocks fall perfectly into place, you’ll fit right in! Pay rate: $21-22/hr Town and Country Resort is a 23‑acre California icon in bustling Mission Valley, blending mid‑century style with modern SoCal energy. With 671 renovated guestrooms and suites, multiple dining outlets—including ARLO, Lapper, Lap It Up, and The MRKT—plus 295,050 square feet of indoor and outdoor event space and a sprawling pool complex featuring three pools, a waterslide, cabanas, and fire pits, we’re built for both everyday escapes and large‑scale gatherings. We pride ourselves on warm, genuine hospitality, memorable experiences, and a vibrant, guest‑focused culture that feels unmistakably Southern California.

Requirements

Prior experience in Group Rooms Reservations, hospitality, or hotel operations.
Previous experience working with reservation systems and hotel software, including Passkey and OPERA.
Flexible schedule; may require attending pre-con meetings, including occasional weekends.
Strong organizational skills with a sharp eye for detail.
Ability to juggle multiple groups and deadlines without missing a beat.
Excellent communication skills—clear, professional, and proactive.
A collaborative mindset and a knack for problem-solving on the fly.
Flexibility to adapt in a dynamic, guest-focused environment.

Responsibilities

Manage group room blocks from contract to check-out, ensuring accuracy and efficiency every step of the way.
Coordinate closely with Sales, Front Office, and Revenue teams to align rooming lists, inventory, and special requests.
Review, enter, and update reservations with precision—because details matter here.
Communicate directly with clients and group organizers to confirm arrangements and answer questions.
Monitor pickup, adjust allocations, and flag discrepancies before they become problems.
Ensure billing instructions, VIP requests, and special accommodations are clearly documented and executed.
Keep systems and records organized, up-to-date, and audit-ready.