Group Reservations Coordinator
About The Position
Overview Opportunity: Group Reservations Coordinator As a Reservations & Group Coordinator you will be responsible for assistance with inventory management on all systems, management of group blocks, process reservations for guests and provide services to customers over the phone and in person. Essential Job Functions Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups Manage assigned group blocks including pick up or approaching cut off dates. Review group resumes and convey all pertinent information in the system to appropriate personnel Perform audits and maintenance on all systems such as PMS and CRS to ensure content and information is correct Process all third party commissions and reconciliations as directed by the Reservations Manager Ability to quickly answer guest calls and respond to guest emails with impeccable communication. Ability to identify, research, resolve and communicate guest issues and requests with expedient follow-up if necessary Ability to complete logs and reports accurately and expediently Responsible for assistance with inventory and rate management on all internet sites Conduct competitive rate and availability surveys Work with sales and catering as group rooms coordinator for room blocks Maintain a complete knowledge of sales strategies, restricted dates, rates, and room types, all room rates, packages, and promotions, guestroom layouts, contracted/negotiated rate agreements with clients, scheduled events, and guest services (hours of operation, cost, availability) Process reservations, including sending reservation and confirmation letters and entering requests Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations. Review Reservations and Guest Requests on a daily basis.
Requirements
- Minimum one year of experience in coordinator role in a hotel environement
- Self-directed with a superior customer service skills
- Able to prioritize and resolve issues based on severity and necessity
- Able to expertly manage and prioritize multiple technical issues and manage projects simultaneously
- Hospitality PMS/POS system experience preferred
Nice To Haves
- Hospitality PMS/POS system experience preferred
Responsibilities
- Responsible for assistance with inventory management on all systems
- Management of group blocks
- Process reservations for guests
- Provide services to customers over the phone and in person
- Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups
- Manage assigned group blocks including pick up or approaching cut off dates
- Review group resumes and convey all pertinent information in the system to appropriate personnel
- Perform audits and maintenance on all systems such as PMS and CRS to ensure content and information is correct
- Process all third party commissions and reconciliations as directed by the Reservations Manager
- Ability to quickly answer guest calls and respond to guest emails with impeccable communication
- Ability to identify, research, resolve and communicate guest issues and requests with expedient follow-up if necessary
- Ability to complete logs and reports accurately and expediently
- Responsible for assistance with inventory and rate management on all internet sites
- Conduct competitive rate and availability surveys
- Work with sales and catering as group rooms coordinator for room blocks
- Maintain a complete knowledge of sales strategies, restricted dates, rates, and room types, all room rates, packages, and promotions, guestroom layouts, contracted/negotiated rate agreements with clients, scheduled events, and guest services (hours of operation, cost, availability)
- Process reservations, including sending reservation and confirmation letters and entering requests
- Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations
- Review Reservations and Guest Requests on a daily basis
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
