Reservations Coordinator, Group

TB ISLE RESORT LP • Aventura, FL

1d • Onsite

About The Position

The Reservations Coordinator will process bookings for all group rooms, including sales contracts, and group rooming lists. He/she will manage group call-in blocks and provide information to future guests’ inquiries. The Reservations Coordinator will also handle transient and vacation planning requests.

Requirements

• Professional demeanor appropriate for a luxury environment.
• Minimum two years previous experience in group reservations or similar field.
• Outstanding guest service and organizational skills.
• Able to approach all encounters with guest and employees in a professional and personalized manner.
• Superior phone etiquette and record keeping skills.
• High school diploma.
• Ability to communicate in the English language.
• Strong problem solving and analytical abilities.
• Ability to create and maintain spreadsheets.
• Ability to meet deadlines and work under pressure.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

Nice To Haves

• Second language is a plus.

Responsibilities

• Manage all group reservations aspects in a timely and accurate manner.
• Maintain database of guest preferences, habits and special dates.
• Liaison with key departments to ensure optimal performance.
• Complete projects in a timely manner as required by the Director of Revenue and the Reservation Supervisor.
• Responsive to new trends and demands as they relate to guest service.
• Develops strong team spirit amongst co-workers and related departments.
• Assist management with inventory via Marsha and Opera.
• Perform any other reasonable duties as required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees