The Melrose Georgetown Hotel Group Rooms Coordinator

Remington Hospitality•Washington, DC

6h•Onsite

About The Position

What you will be doing Coordinate a calendar workflow of events on all groups booked in the hotel. Review contracts attached in system, verify all group billing is accurate, room type appropriately blocked, with block vs net block accurate. Build rate codes in SMS Host and build Weblinks to be sent. Ensure that groups are modified to reflect availability and netted rooms. Work with sales managers and clients to add rooms, if necessary, and offer rates if different than cut-off rates. Send a "cutoff date reminder" with block pick up to date and potential attrition charges pending as per contract. Process all rooming lists, verify billing arrangements, and send rooming list to client for review. Follow up on rooming list changes, additions, deletions and provide sales manager and client with updated rooming list. Work in tandem with Catering Sales Coordinator to build/prepare resume(s) for the weekly staff meeting Meet with clients on sites, when and if necessary, with or without sales manager Attend weekly meetings with sales staff Work in tandem to control hotel room inventory following direction from Sales Manager, One Touch Manager, and Front Office Manager Answer phone calls and respond to emails about client and group guest inquiries Cross Train with Front Office systems for career development and/ or assist with large group check-ins. Complete all tasks as assigned by the Department Head, and General Manager.

Requirements

Physical Requirements (In-Office Role) Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

Coordinate a calendar workflow of events on all groups booked in the hotel.
Review contracts attached in system, verify all group billing is accurate, room type appropriately blocked, with block vs net block accurate.
Build rate codes in SMS Host and build Weblinks to be sent.
Ensure that groups are modified to reflect availability and netted rooms.
Work with sales managers and clients to add rooms, if necessary, and offer rates if different than cut-off rates.
Send a "cutoff date reminder" with block pick up to date and potential attrition charges pending as per contract.
Process all rooming lists, verify billing arrangements, and send rooming list to client for review.
Follow up on rooming list changes, additions, deletions and provide sales manager and client with updated rooming list.
Work in tandem with Catering Sales Coordinator to build/prepare resume(s) for the weekly staff meeting
Meet with clients on sites, when and if necessary, with or without sales manager
Attend weekly meetings with sales staff
Work in tandem to control hotel room inventory following direction from Sales Manager, One Touch Manager, and Front Office Manager
Answer phone calls and respond to emails about client and group guest inquiries
Cross Train with Front Office systems for career development and/ or assist with large group check-ins.
Complete all tasks as assigned by the Department Head, and General Manager.