Group Reservations Coordinator

Loews Hotels & Co • Nashville, TN

1d

About The Position

A Group Reservations Coordinator oversees the accurate processing and management of contracted group room blocks while upholding Loews Hotels' service standards. The coordinator is the primary contact for group rooming inquiries and issues, providing warm, professional, and efficient service. The role ensures contracted rooming requirements are fulfilled and seeks to accommodate needs outside the block or provide suitable alternatives that support hotel revenue goals.

The position maintains direct relationships with group contacts by phone and email and serves as a liaison to internal teams, sharing timely updates about group block status, challenges, and operational needs. The coordinator manages group room blocks from turnover through departure, supports reservation and rooming-list administration, monitors pickup and attrition risk, prepares group reports, and participates in group planning activities.

Requirements

• High school diploma or equivalent.
• At least two years of hospitality experience.
• Strong customer-service focus and hospitality and guest-relations skills.
• Excellent verbal and written communication skills in English, including professional telephone etiquette.
• Proficient computer skills, including Microsoft Office.
• Strong organizational skills and the ability to prioritize and manage multiple tasks effectively.
• Typing proficiency of at least 25 words per minute.

Nice To Haves

• Opera experience.
• Previous reservations and/or front desk experience.
• Bilingual or multilingual language skills.

Responsibilities

• Manage contracted group room blocks from turnover through departure, ensuring accuracy and compliance with contract terms.
• Review group turnovers, rooming lists, rates, and room assignments, and make adjustments as needed.
• Maintain group inventory, sell messages, booking configurations, and group landing pages when applicable.
• Communicate cutoff dates, rooming deadlines, and other key information promptly and professionally.
• Serve as the primary contact for group reservation inquiries by phone and email.
• Assist group contacts with booking tools, reservation processes, and technical issues.
• Coordinate rooming-list administration, including submission and data-entry support through reservation systems.
• Identify and address room-block concerns, special requests, sold-out dates, and out-of-block needs.
• Ensure accurate reservation details, billing arrangements, VIP accommodations, and special guest requests.
• Prepare, update, and distribute group reports, including weekly pickup, rooming, and post-convention reports.
• Monitor group pickup, attrition risk, and performance trends, and communicate concerns to Sales and Events leadership.
• Participate in pre-convention meetings, resume reviews, and other group planning activities as required.
• Maintain organized group records and communicate group status and operational needs to internal departments in a timely manner.
• Support departmental goals through accurate work, attendance, required training participation, schedule flexibility, and other assigned duties.

Benefits

• Competitive health and wellness benefits
• 401(k) and company match
• Paid sick days
• Vacation
• Paid holidays
• Paid bereavement
• Paid pet bereavement
• Training and development opportunities
• Career growth
• Tuition reimbursement
• Pet insurance
• Team Member hotel rates
• Other discounts and perks

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED